IT System Administrator

About the role

INTUITIVE® is a nationally recognized Best Place to Work that provides solutions from design through production to sustainment by delivering targeted results. Our approach couples the latest technology with engineering expertise and analytical proficiency while remaining true to genuine customer relationships and a culture that fosters growth and opportunity. Our diverse portfolio of capabilities and extensive customer base allows our employees countless opportunities to pursue their passions and support our nation's Warfighters. Join our team that encourages creativity, welcomes initiative, and seeks excellence. Start Building Your Future today!

Responsibilities

• Coordinate day-to-day help desk operations while providing advanced technical support for end users
• Serve as an escalation point for complex hardware, software, and network issues, helping ensure timely resolution of support requests and a high level of customer service
• Assist with improving support processes
• Assign and escalate requests
• Mentor team members
• Maintain a reliable and efficient IT support environment

Requirements

• BS or BA degree
• 8 years of IT support experience
• Experience coordinating help desk operations
• Strong knowledge of Microsoft Windows, Microsoft 365, Active Directory, SharePoint, and networking fundamentals
• Experience supporting desktop hardware, software, printers, mobile devices, and user accounts
• Strong troubleshooting, customer service, communication, and organizational skills
• Must have the ability to obtain and maintain a security clearance
• Some travel required

Desired

• Microsoft certifications
• CompTIA A+ or equivalent experience
• Experience administering Microsoft Windows Server environments
• Experience with Information Assurance or Information Security
• Knowledge of DFARS and CMMC compliance requirements