Administrative Support - Level I

About the role

Buffalo Rock is an award-winning Pepsi and Keurig Dr Pepper bottler founded in Birmingham, AL more than 123 years ago. The Administrative Support - Level I serves as the first point of contact for all incoming phone calls (coffee orders, etc.), dispatch operator (service calls; national calls, etc.) and checking in drivers while providing superior customer service and performing administrative support tasks.

Responsibilities

• Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
• Verify all route deposits. (On-Premise and Retail)
• Secure money room at all times.
• Complete and validate nightly deposit.
• Communicate any errors on deposit to manager.
• Issue and track all change funds according to procedures set forth in the security policies and procedures manual.
• Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to order office supplies.
• Greet visitors entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
• Ensure all visitors sign in and out according to policies and procedures.
• Transmit information or documents to customers, using computer, mail, or facsimile machine.
• Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
• Handle On-Premise administrative duties: House invoices, item ordering, distribute service and product calls, process and track donation tickets, and balance and maintain cash box.
• Process Inbound and Outbound Blue Bag process.
• Responsible for balancing and maintaining cash box.
• Perform other duties as assigned.

Requirements

• High School Diploma (or GED or High School Equivalence Certificate)
• Proficient in Microsoft suite of products including Word, Excel, Outlook, and PowerPoint. SharePoint experience is preferred.
• Able to read, write, and speak in the English language.
• Able to perform basic mathematics.
• Able to lift up to 10 lbs.

Qualifications

• Must exhibit a high level of ethical and moral conduct while at work or in attendance of any off-site function during work hours or after work hours while representing the Buffalo Rock Company.
• Must successfully complete assigned training curriculum, including but not limited to online and/or facilitated training.
• Must ensure that every reasonable precaution is taken to protect the Company from possible damages, theft, or other liabilities.
• Must ensure that every reasonable precaution is taken to protect the safety of employee-partners, self, customers, Buffalo Rock property, and customer property.
• Must embody Buffalo Rock’s Purpose of “Building brands through legendary service and remarkable people.”
• Must live Buffalo Rock’s Core Values: Committed to serving our communities, Customer success drives our success, Integrity matters, Obsessed with continuous improvement, We care for each other, Win the day.

Skills

• Active Learning
• Active Listening
• Complex Problem Solving
• Coordination
• Critical Thinking
• Mathematics
• Reading Comprehension
• Service Orientation
• Speaking
• Time Management
• Writing
• Active Listening
• Complex Problem Solving
• Coordination
• Critical Thinking
• Mathematics
• Reading Comprehension
• Service Orientation
• Speaking
• Time Management
• Writing
• Active Listening
• Complex Problem Solving
• Coordination
• Critical Thinking
• Mathematics
• Reading Comprehension
• Service Orientation
• Speaking
• Time Management
• Writing
• Active Listening
• Complex Problem Solving
• Coordination
• Critical Thinking
• Mathematics
• Reading Comprehension
• Service Orientation
• Speaking
• Time Management
• Writing
• Active Listening
• Complex Problem Solving
• Coordination
• Critical Thinking
• Mathematics
• Reading Comprehension
• Service Orientation
• Speaking
• Time Management
• Writing
• Active Listening
• Complex Problem Solving
• Coordination
• Critical Thinking
• Mathematics
• Reading Comprehension
• Service Orientation
• Speaking
• Time Management
• Writing
• Active Listening
• Complex Problem Solving
• Coordination
• Critical Thinking
• Mathematics
• Reading Comprehension
• Service Orientation
• Speaking
• Time Management
• Writing
• Active Listening
• Complex Problem Solving
• Coordination
• Critical Thinking
• Mathematics
• Reading Comprehension
• Service Orientation
• Speaking
• Time Management
• Writing
• Active Listening
• Complex Problem Solving
• Coordination
• Critical Thinking
• Mathematics
• Reading Comprehension
• Service Orientation
• Speaking
• Time Management
• Writing
• Active Listening
• Complex Problem Solving
• Coordination
• Critical Thinking
• Mathematics
• Reading Comprehension
• Service Orientation
• Speaking
• Time Management
• Writing
• Active Listening
• Complex Problem Solving
• Coordination
• Critical Thinking
• Mathematics
• Reading Comprehension
• Service Orientation
• Speaking
• Time Management
• Writing
• Active Listening
• Complex Problem Solving
• Coordination
• Critical Thinking
• Mathematics
• Reading Comprehension
• Service Orientation
• Speaking
• Time Management
• Writing
• Active Listening
• Complex Problem Solving
• Coordination
• Critical Thinking
• Mathematics
• Reading Comprehension
• Service Orientation
• Speaking
• Time Management
• Writing
• Active Listening
• Complex Problem Solving
• Coordination
• Critical Thinking
• Mathematics
• Reading Comprehension
• Service Orientation
• Speaking
• Time Management
• Writing
• Active Listening
• Complex Problem Solving
• Coordination
• Critical Thinking
• Mathematics
• Reading Comprehension
• Service Orientation
• Speaking
• Time Management
• Writing
• Active Listening
• Complex Problem Solving
• Coordination
• Critical Thinking
• Mathematics
• Reading Comprehension
• Service Orientation
• Speaking
• Time Management
• Writing
• Active Listening
• Complex Problem Solving
• Coordination
• Critical Thinking
• Mathematics
• Reading Comprehension
• Service Orientation
• Speaking
• Time Management
• Writing
• Active Listening
• Complex Problem Solving
• Coordination
• Critical Thinking
• Mathematics
• Reading Comprehension
• Service Orientation
• Speaking
• Time Management
• Writing
• Active Listening
• Complex Problem Solving
• Coordination
• Critical Thinking
• Mathematics
• Reading Comprehension
• Service Orientation
• Speaking
• Time Management
• Writing
• Active Listening
• Complex Problem Solving
• Coordination
• Critical Thinking
• Mathematics
• Reading Comprehension
• Service Orientation
• Speaking
• Time Management
• Writing
• Active Listening
• Complex Problem Solving
• Coordination
• Critical Thinking
• Mathematics
• Reading Comprehension
• Service Orientation
• Speaking
• Time Management
• Writing
• Active Listening
• Complex Problem Solving
• Coordination
• Critical Thinking
• Mathematics
• Reading Comprehension
• Service Orientation
• Speaking
• Time Management
• Writing
• Active Listening
• Complex Problem Solving
• Coordination
• Critical Thinking
• Mathematics
• Reading Comprehension
• Service Orientation
• Speaking
• Time Management
• Writing
• Active Listening
• Complex Problem Solving
• Coordination
• Critical Thinking
• Mathematics
• Reading Comprehension
• Service Orientation
• Speaking
• Time Management
• Writing
• Active Listening
• Complex Problem Solving
• Coordination
• Critical Thinking
• Mathematics
• Reading Comprehension
• Service Orientation
• Speaking
• Time Management
• Writing
• Active Listening
• Complex Problem Solving
• Coordination
• Critical Thinking
• Mathematics
• Reading Comprehension
• Service Orientation
• Speaking
• Time Management
• Writing
• Active Listening
• Complex Problem Solving
• Coordination
• Critical Thinking
• Mathematics
• Reading Comprehension
• Service Orientation
• Speaking
• Time Management
• Writing
• Active Listening
• Complex Problem Solving
• Coordination
• Critical Thinking
• Mathematics
• Reading Comprehension
• Service Orientation
• Speaking
• Time Management
• Writing
• Active Listening
• Complex Problem Solving
• Coordination
• Critical Thinking
• Mathematics
• Reading Comprehension
• Service Orientation
• Speaking
• Time Management
• Writing
• Active Listening
• Complex Problem Solving
• Coordination
• Critical Thinking
• Mathematics
• Reading Comprehension
• Service Orientation
• Speaking
• Time Management
• Writing
• Active Listening
• Complex Problem Solving
• Coordination
• Critical Thinking
• Mathematics
• Reading Comprehension
• Service Orientation
• Speaking
• Time Management
• Writing
• Active Listening
• Complex Problem Solving
• Coordination
• Critical Thinking
• Mathematics
• Reading Comprehension
• Service Orientation
• Speaking
• Time Management
• Writing
• Active Listening
• Complex Problem Solving
• Coordination
• Critical Thinking
• Mathematics
• Reading Comprehension
• Service Orientation
• Speaking
• Time Management
• Writing
• Active Listening
• Complex Problem Solving
• Coordination
• Critical Thinking
• Mathematics
• Reading Comprehension
• Service Orientation
• Speaking
• Time Management
• Writing
• Active Listening
• Complex Problem Solving
• Coordination
• Critical Thinking
• Mathematics
• Reading Comprehension
• Service Orientation
• Speaking
• Time Management
• Writing
• Active Listening
• Complex Problem Solving
• Coordination
• Critical Thinking
• Mathematics
• Reading Comprehension
• Service Orientation
• Speaking
• Time Management
• Writing
• Active Listening
• Complex Problem Solving
• Coordination
• Critical Thinking
• Mathematics
• Reading Comprehension
• Service