Administrative Support - Level I

Buffalo Rock is an award-winning Pepsi and Keurig Dr Pepper bottler founded in Birmingham, AL more than 123 years ago. Buffalo Rock manages a leading beverage portfolio that includes several beloved global and regional brands.

About the role

The Administrative Support - Level I serves as the first point of contact for all incoming phone calls (e.g., coffee orders), dispatch operator (service calls, national calls), and driver check-ins while providing superior customer service and performing administrative support tasks. Additionally, this role is responsible for securing the money room at all times.

Responsibilities

• Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
• Verify all route deposits (On-Premise and Retail).
• Secure money room at all times and complete and validate nightly deposits.
• Communicate any errors on deposits to the manager.
• Issue and track all change funds according to procedures set forth in the security policies and procedures manual.
• Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to order office supplies.
• Greet visitors entering the establishment, determine the nature and purpose of their visit, and direct or escort them to specific destinations.
• Ensure all visitors sign in and out according to policies and procedures.
• Transmit information or documents to customers using computer, mail, or facsimile machine.
• Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
• Handle On-Premise administrative duties, including house invoices and item ordering.
• Distribute service and product calls to ensure timely response.
• Process Inbound and Outbound Blue Bag process.
• Handle retail house sales tickets, retail manual sales tickets, and process and track donation tickets.
• Balance and maintain cash box.
• Exhibit a high level of ethical and moral conduct while representing Buffalo Rock Company.
• Complete assigned training curriculum, including online and/or facilitated training.
• Take reasonable precautions to protect the Company from damages, theft, or other liabilities and ensure the safety of employees, customers, and property.
• Embody Buffalo Rock’s Purpose: “Building brands through legendary service and remarkable people.”
• Live Buffalo Rock’s Core Values:
  • Committed to serving our communities.
  • Customer success drives our success.
  • Integrity matters.
  • Obsessed with continuous improvement.
  • We care for each other.
  • Win the day.

Skills

• Active Learning – Understanding the implications of new information for problem-solving and decision-making.
• Active Listening – Giving full attention to what others are saying and asking questions as appropriate.
• Complex Problem Solving – Identifying problems and reviewing related information to develop and evaluate options.
• Coordination – Adjusting actions in relation to others' actions.
• Critical Thinking – Using logic and reasoning to identify strengths and weaknesses of solutions or approaches.
• Mathematics – Using mathematics to solve problems.
• Reading Comprehension – Understanding written sentences and paragraphs in work-related documents.
• Service Orientation – Actively looking for ways to help people.
• Speaking – Conveying information effectively to others.
• Time Management – Managing one's own time effectively.
• Writing – Communicating effectively in writing as appropriate for the audience.

Work environment

Primarily inside work with most, if not all, working hours in a close office environment.

Physical demands

• Stand: Frequently (33%-66% of the time)
• Walk: Frequently (33%-66% of the time)
• Sit: Constantly (more than 66% of the time)
• Manually Manipulate: Occasionally (up to 33% of the time)
• Grasp: Occasionally (up to 33% of the time)
• Reach Outward: Occasionally (up to 33% of the time)
• Speak: Constantly (more than 66% of the time)
• Squat or Kneel: Occasionally (up to 33% of the time)
• Bend: Occasionally (up to 33% of the time)
• Lift/Carry:
  • 10 lbs. or less: Occasionally (up to 33% of the time)
  • 11-20 lbs.: Occasionally (up to 33% of the time)
• Push/Pull:
  • 12 lbs. or less: Occasionally (up to 33% of the time)

Schedule

Monday–Friday, varies.

Requirements

• High School Diploma (or GED or High School Equivalence Certificate).
• Proficient in Microsoft suite of products including Word, Excel, Outlook, and PowerPoint.
• SharePoint experience preferred.
• Ability to read, write, and speak in English.
• Ability to perform basic mathematics.
• Tools: Calculators, Telephone, Multi-line switchboards/Scanners, Desktop/laptop computers, iPhone/iPad.