Administrative Support I

Outpatient Opioid Treatment Program (OTP) Now Hiring: Office Assistant Full Time Hours Monday - Friday, 10:00 AM - 6:00 PM Our Benefits Semi-Annual Bonus ProgramMedical, Dental, and Vision insuranceCompetitive 401(k) planPaid vacation and sick timeEarly morning hours offering a great work/life balanceOpportunity for growth that is second to none in the industry Our Team Springfield Comprehensive Treatment Center (CTC), located in Springfield, MA, is part of Acadia Healthcare's Comprehensive Treatment Centers—the nation's leader in medication-assisted treatment (MAT) for individuals seeking recovery from Opioid Use Disorder. We provide a continuum of care that includes Medication-Assisted Treatment (MAT), Office-Based Addiction Treatment (OBAT), Intensive Outpatient Programs (IOP), and mobile treatment units. Our approach to holistic addiction care extends beyond clinical treatment, incorporating recovery coaching, community outreach and partnerships to ensure patients receive comprehensive, patient-centered support. Transforming Lives With Community & Compassion With 14 outpatient opioid treatment programs (OTPs) across Massachusetts and Rhode Island, we’re breaking down barriers to care and supporting long-term recovery. Our CTC clinics partner with nursing homes, justice systems, and community groups to provide holistic, patient-centered care. From wellness initiatives and holiday celebrations to yoga and animal therapy, we foster a supportive environment for healing and whole-person well-being. Your Job As An Office Assistant The Administrative Support role will perform various administrative functions assigned in accordance with the office procedures of the clinic. Responsibilities may include answering telephones, bookkeeping, typing or word processing, office machine operation, and filing. Job Responsibilities Perform general administrative tasks assigned in accordance with the office procedures of the clinic.May include a combination of answering telephones, billing, typing or word processing, office machine operation, and filing.Operate the front desk duties during peak hours or when primary staff in unavailable.Sort, organize and maintain office records.Assist with new patient enrollments as necessary.Assist with various insurance/billing reports as necessary.May assist with patient drug testing procedures; and,Perform other duties as assigned. Compensation for roles at Springfield CTC varies depending on a wide array of factors including but not limited to the specific location, role, skill set, and level of experience. Springfield CTC provides a reasonable hourly range of compensation for roles that may be hired in Massachusetts as set forth below. Role Location: Massachusetts Calculated Salary Range for the role: $17.00-$18.00 per hour Where Passion Meets Purpose. Join Our Team! Our compassionate team is dedicated to empowering individuals on their recovery journey, providing high-quality care, offering unwavering support, and fostering a patient-centered approach to healing. Through evidence-based treatment and a commitment to whole-person wellness, our team members play a vital role in helping individuals reclaim their lives. If you’re passionate about making a difference and want to be part of a supportive, mission-driven team committed to transforming lives and strengthening local communities, we encourage you to apply today. Join us in delivering dedicated care and meaningful recovery support. Your Education, Skills, And Qualifications High school diploma or equivalent requiredPrevious administrative experience in a healthcare settingComfortable working in an opioid treatment program (OTP) / recovery environmentSkilled in answering phones, greeting patients, and providing front-desk supportExperience with billing processes, patient check-in, and appointment schedulingProficient with computer systems, word processing, and basic data entryFamiliarity with office equipment and general clerical duties (scanning, faxing, filing)Strong organizational skills, attention to detail, and ability to multitaskProfessional and courteous communication skills (in person, by phone, and in writing)Ability to maintain confidentiality and comply with HIPAA and 42 CFR Part 2 regulationsDependable, team-oriented mindset with a focus on supporting clinical staff and patients We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal, and local laws. AHCTC