Administrative Support I

Lawrence Comprehensive Treatment Center (CTC), located in Lawrence, MA, is part of Acadia Healthcare's Comprehensive Treatment Centers—the nation's leader in medication-assisted treatment (MAT) for individuals seeking recovery from Opioid Use Disorder. We provide a continuum of care that includes Medication-Assisted Treatment (MAT), Office-Based Addiction Treatment (OBAT), Intensive Outpatient Programs (IOP), and mobile treatment units. Our approach to holistic addiction care extends beyond clinical treatment, incorporating recovery coaching, community outreach, and partnerships to ensure patients receive comprehensive, patient-centered support.

About the role

The Administrative Support role will perform various administrative functions assigned in accordance with the office procedures of the clinic. This position offers early morning hours with a great work/life balance and opportunities for growth within the industry.

Responsibilities

• Perform general administrative tasks assigned in accordance with the office procedures of the clinic.
• Handle a combination of answering telephones, billing, typing or word processing, office machine operation, and filing.
• Operate front desk duties during peak hours or when primary staff are unavailable.
• Sort, organize, and maintain office records.
• Assist with new patient enrollments as necessary.
• Assist with various insurance/billing reports as needed.
• May assist with patient drug testing procedures.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent required.
• Previous administrative experience in a healthcare setting.
• Comfortable working in an opioid treatment program (OTP) / recovery environment.
• Skilled in answering phones, greeting patients, and providing front-desk support.
• Experience with billing processes, patient check-in, and appointment scheduling.
• Proficient with computer systems, word processing, and basic data entry.
• Familiarity with office equipment and general clerical duties (scanning, faxing, filing).
• Strong organizational skills, attention to detail, and ability to multitask.
• Professional and courteous communication skills (in person, by phone, and in writing).
• Ability to maintain confidentiality and comply with HIPAA and 42 CFR Part 2 regulations.
• Dependable, team-oriented mindset with a focus on supporting clinical staff and patients.

Benefits

• Semi-Annual Bonus Program
• Medical, Dental, and Vision insurance
• Competitive 401(k) plan
• Paid vacation and sick time
• Early morning hours offering a great work/life balance
• Opportunity for growth that is second to none in the industry

Pay

Calculated salary range for the role in Massachusetts: $18.87 - $21.23 per hour.

Schedule

Full-time hours, Monday - Friday, 5:30 AM - 1:30 PM.