Administrative Support I

Administrative Support I role providing critical back-end support for medical and pharmacy finance operations, with a focus on mailroom activities, insurance claim mailing, and refund processing.

Responsibilities

• Sort, tag, and organize all incoming physical mail, including refunds and related documentation, and triage items to the appropriate responsible parties using sound judgment.
• Print and mail insurance claim forms prepared by the team, ensuring all documents are accurate, complete, and sent to the correct recipients.
• Match physical refund checks to their corresponding letters, print the letters, stuff them into envelopes with the checks, and mail them out in a timely manner.
• Handle back-end finance-related mail processes for medical and pharmacy operations, including sending mail, uploading documents, and managing refund correspondence.
• Maintain high levels of accuracy and organization in all mailroom and administrative tasks to support financial workflows.
• Use critical thinking to determine the correct routing, prioritization, and handling of various types of incoming and outgoing mail.
• Participate in miscellaneous administrative tasks such as printing refund documents and supporting related finance and mailroom activities.
• Attend and contribute to meetings and small projects associated with mailroom and back-end finance operations.
• Work effectively under limited onsite supervision and communicate with supervisors or managers as needed regarding workflow, issues, or process improvements.
• Use basic computer systems and office software to track, upload, and document mail and refund activities where required.

Skills

• Strong organizational skills with the ability to manage and prioritize multiple mail and administrative tasks.
• Demonstrated critical thinking skills to triage and route incoming mail to the appropriate parties.
• High level of accuracy and attention to detail in handling mail, claims, and refund checks.
• Ability to work under limited onsite supervision while maintaining reliability and accountability.
• General computer literacy sufficient to perform basic administrative and documentation tasks.
• Basic familiarity with office productivity tools such as the Microsoft Office suite.

Qualifications

• Minimum of 1 year of relevant experience in an administrative, mailroom, or similar support role.
• Experience in a medical, healthcare, or pharmacy-related environment is a plus.
• Prior exposure to accounts receivable or finance support functions is beneficial.
• Comfort using basic Microsoft Office applications, including word processing and spreadsheets.
• Interest in learning and growing within a healthcare-focused administrative and finance setting.

Work Environment

This role is fully onsite in a beautiful office environment in San Francisco, CA, supporting accounts receivable and healthcare-related finance operations. The position follows a Monday through Friday schedule from 9:00 a.m. to 5:00 p.m. (40 hours per week). The office has a casual, friendly vibe and a stable team with long-tenured employees, offering opportunities to learn, grow, and potentially extend your career in a healthcare-focused administrative setting. The work is primarily office- and mailroom-based, involving regular use of standard office equipment and basic computer systems.

Schedule

Monday through Friday, 9:00 a.m. to 5:00 p.m. (40 hours per week).

Benefits

If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.