Administrative Support I

This posting is for a contract assignment through Amazon’s approved 3rd party Direct Source provider. Candidates selected will be employed as contract workers for the duration of the specified project and will not be an employee of Amazon.

About the role

Our client is seeking a highly organized Mail Operations Coordinator to support the financial operations team for One Medical. This role is responsible for ensuring sensitive patient and insurance documents are processed accurately and efficiently. The ideal candidate thrives in an independent, detail-oriented environment and is comfortable handling confidential healthcare information.

Responsibilities

• Sort, triage, and organize incoming physical mail, including insurance claims, patient correspondence, and payments.
• Upload and route incoming mail to the appropriate internal teams using established processes.
• Print insurance claim forms, refund letters, and supporting documentation.
• Match physical refund checks with the correct patient correspondence, assemble mailings, and prepare them for shipment.
• Ensure all patient and insurance information is handled accurately and in compliance with privacy and security standards.
• Participate in team meetings and assist with operational projects as needed.
• Exercise sound judgment when determining how incoming mail should be prioritized and routed with minimal onsite supervision.

Requirements

• 1+ year of administrative, mailroom, operations, or related experience
• Strong organizational skills with exceptional attention to detail
• Ability to maintain accuracy while handling confidential patient information
• Basic computer proficiency, including Microsoft Office
• Able to work independently and manage multiple priorities

Preferred Qualifications

• Healthcare, medical office, or insurance experience
• Associate's or Bachelor's degree
• Experience working with sensitive or regulated information

Pay

$19.37/hour - $20.51/hour

Benefits

Tundra’s benefits offering includes optional medical, dental, vision, retirement benefits, and a New Child Benefit.