Administrative Specialist II / Titles & Registration Specialist III - 191337

The Department of Motor Vehicles is seeking a detail-oriented Titles and Registrations Specialist to join the Vehicle Services/Titles & Registration - Mail In Title Registration Unit at SCDMV Headquarters in Blythewood, SC.

Responsibilities

• Process transactions including duplicate titles, issuance of registration cards and license plates, handicap placards, and golf carts.
• Respond to routine customer inquiries via mail, email, or telephone.
• Advise customers on appropriate actions for payment, services, and required documentation for transaction processing.
• Resolve customer problems and inquiries through records research.
• Manage fleet account customers and the BMW employee program, including disseminating information and resolving issues.
• Serve as support function for DMV Branch Offices.
• Use the DMV Phoenix system to enter, retrieve, update, and provide data for customers, courts, and law enforcement.
• Maintain appropriate tracking systems for customer inquiries.
• Reconcile transaction reports and maintain accurate cash drawers.
• Review documents for accuracy and compliance, and prepare documents for scanning.
• Perform other related duties as required.

Requirements

• A high school diploma or equivalent.
• Ability to learn and explain policy and procedures to DMV customers.
• Effective oral and written communication skills.
• Proficiency in basic computer skills.
• Ability to exercise discretion in interpreting and applying office practices, policies, and procedures.
• Works under general supervision after a period of training.
• Must display professional proficiency in all areas of the job.
• Works in a general office environment.
• May be required to work extended hours outside of the normal scheduled work week.
• Must be able to lift 10-15 lbs.
• The work requires sitting for prolonged periods and significant time spent at a computer terminal.

Preferred Qualifications

• A high school diploma and two (2) years of related job experience.

Benefits

• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children (also available for temporary employees working over 30 hours per week).
• 15 days of annual (vacation) leave per year.
• 15 days of sick leave per year.
• 13 paid holidays.
• State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees).
• Employee Assistance Program (EAP) at no cost to the employee or members of their household.