Administrative Specialist II / Titles & Registration Specialist III - 191683

About the role

This position is located in the Vehicle Services/Titles & Registration - Research Unit at SCDMV Headquarters in Blythewood, SC. The team values teamwork, commitment, and excellent customer service.

Responsibilities

• Demonstrate exceptional and professional customer service while responding to customer inquiries via mail, email, fax, and/or telephone communication.
• Interpret SC code of laws and DMV policies and procedures.
• Utilize Phoenix and other programs to perform extensive research while properly and accurately addressing customer requests.
• Efficiently prepare appropriate documents to mail to corresponding customer(s).
• Maintain an appropriate tracking system for customer inquiries, reconcile transaction reports, and maintain a balanced cash drawer.
• Prepare paperwork, ensuring proper coversheet, application, and supporting documents are sent to the scanning department.
• Process mail daily: sort, date, track, and assign to appropriate departments.
• Perform other related duties as required.

Requirements

• A high school diploma or equivalent.
• Ability to learn and explain policy and procedures to DMV customers.
• Effective oral and written communication skills.
• Proficiency in basic computer skills.
• Ability to exercise discretion in interpreting and applying office practices, policies, and procedures.
• Works under general supervision after a period of training.
• Must display professional proficiency in all areas of the job.
• Works in a general office environment.
• May be required to work extended hours outside of the normal scheduled work week.
• Must be able to lift 10-15 lbs.
• The work requires sitting for prolonged periods and significant time spent at a computer terminal.

Preferred Qualifications

• A high school diploma and two (2) years of related job experience. An equivalent education and relevant experience may be accepted with prior approval.

Benefits

• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children (also available for temporary employees working over 30 hours per week).
• 15 days of annual (vacation) leave per year.
• 15 days of sick leave per year.
• 13 paid holidays.
• State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees).
• Employee Assistance Program (EAP) at no cost to the employee or members of their household.