Administrative Specialist II / Titles & Registration Specialist III - 194373

About the role

Do you have experience in customer service? Do you enjoy working with the public? Are you detail-oriented? If so, the Department of Motor Vehicles may have a position for you as a Titles and Registrations Specialist. The team at DMV values teamwork, commitment, and excellent customer service. Come join us and find the keys to your future!

This position is located in the Vehicle Services/Titles & Registration - Mail In Title Registration Unit, at SCDMV Headquarters, Blythewood, SC.

Responsibilities

• Processes transactions to include, but not limited to, duplicate titles, issuance of registration cards and license plates, handicap placards and golf carts.
• Responds to routine inquiries from customers via mail, email, or telephone.
• Advises customers on appropriate actions for payment, services and required documentation for transaction processing.
• Resolves customer problems and inquiries through records research.
• Manages fleet account customers and the BMW employee program.
• Disseminates information and resolves problem resolution.
• Serves as support function for DMV Branch Offices.
• Uses DMV Phoenix system to enter, retrieve, update and provide data for customers, courts and law enforcement.
• Maintains appropriate tracking system for customer inquiries.
• Reconciles transaction reports and maintains accurate cash drawers.
• Reviews documents for accuracy and compliance.
• Prepares documents for scanning.
• Performs other related duties as required.

Requirements

• High school diploma or equivalent.
• Must complete a nationwide criminal background check to include fingerprinting.
• Ability to learn and explain policy and procedures to DMV customers.
• Ability to communicate effectively, both orally and in writing.
• Proficient in basic computer skills.
• Ability to exercise discretion in interpreting and applying office practices, policies and procedures.
• Works under general supervision after a period of training.
• Must display professional proficiency in all areas of the job.
• Works in general office environment.
• May be required to work extended hours outside of the normal scheduled work week.
• Must be able to lift 10–15 lbs.
• Work requires sitting for prolonged periods of time and significant time spent at a computer terminal.

Preferred Qualifications

• High school diploma and two (2) years related job experience.

Benefits

• Health, dental, vision, long-term disability, and life insurance for employees, spouse and children (also available for temporary employees working over 30 hours per week).
• 15 days annual (vacation) leave per year.
• 15 days sick leave per year.
• 13 paid holidays.
• State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees).
• Exceptional Employee Assistance Program (EAP) at no cost to the employee or members of their household.