Administrative Specialist II / Titles & Registration Specialist III - 192289

About the role

This position is located in the Vehicle Services/Titles & Registration - Research Unit, at SCDMV Headquarters, Blythewood, SC.

Responsibilities

• Demonstrate exceptional and professional customer service while responding to customer inquiries via mail, email, fax, and/or telephone communication.
• Able to interpret SC code of laws and DMV policies and procedures.
• Utilize Phoenix, and other programs, to perform extensive research while properly and accurately researching customer requests.
• Efficiently prepare appropriate documents to mail to corresponding customer(s).
• Maintain appropriate tracking system for customer inquiries, reconciles transaction reports, and maintains a balanced cash drawer.
• Prepare paperwork; ensuring proper coversheet, application, and supporting documents are sent to scanning department.
• Process mail daily: sort, date, track and assign to appropriate departments.
• Performs other related duties as required.

Requirements

• A high school diploma or equivalent.
• Ability to learn and explain policy and procedures to DMV customers.
• Ability to communicate effectively, both orally and in writing.
• Proficient in basic computer skills.
• Ability to exercise discretion in interpreting and applying office practices, policies and procedures.
• Works under general supervision after a period of training.
• Must display professional proficiency in all areas of the job.
• Works in general office environment.
• May be required to work extended hours outside of the normal scheduled work week.
• Must be able to lift 10-15 lbs.
• The work requires sitting for prolonged periods of time and significant time spent at a computer terminal.

Qualifications

• A high school diploma and two (2) years related job experience.
• An equivalent education and relevant experience may be accepted with prior approval.

Benefits

• Health, dental, vision, long term disability, and life insurance for employees, spouse and children (also available for temporary employees working over 30 hours per week)
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees)
• An exceptional Employee Assistance Program (EAP) at no cost to the employee or members of their household