Administrative & Franchise Sales Coordinator

Position Summary

JAN-PRO of Las Vegas is seeking a bilingual Administrative & Franchise Sales Coordinator to support front-office operations, assist Certified Business Owners (CBOs), and provide administrative support throughout the franchise candidate process.

Key Responsibilities

• Answer incoming calls, route inquiries, and deliver professional bilingual customer service.
• Support daily office operations including scheduling, filing, scanning, document preparation, and maintaining organized systems.
• Manage calendars, coordinate appointments, and prepare office materials for meetings and trainings.
• Provide administrative support to leadership as needed.
• Maintain accurate and up-to-date records in CRM systems and internal databases.
• Complete data entry for franchise leads, CBO documentation, onboarding forms, and compliance materials.
• Track lead activity, follow-up schedules, and process milestones for candidates and CBOs.
• Ensure documentation is complete, compliant, and properly organized.
• Aid CBOs with completing required documents, onboarding paperwork, and scheduling trainings.
• Provide bilingual support to ensure CBOs clearly understand processes, expectations, and compliance requirements.
• Coordinate communication between CBOs, operations, and leadership teams.
• Schedule discovery calls, franchise presentations, and candidate follow-ups.
• Prepare FDD documents, sales packets, and presentation materials in accordance with compliance requirements.
• Maintain accurate candidate files and track all disclosure timelines.
• Support candidate visits and ensure a consistent, high-quality experience from initial inquiry to franchise sale.
• Prepare and send Franchise Business Fulfillment Letters to CBOs, ensuring accuracy and timely delivery.
• Serve as a trusted, professional first point of contact for candidates and CBOs.
• Represent the JAN-PRO brand with clarity, integrity, and strong communication.

Required Qualifications

• Bilingual (English & Spanish)
• Experience in administrative support, customer service, or office coordination
• Strong organization, follow-through, and attention to detail
• Excellent written and verbal communication skills
• Proficiency with CRM systems, Microsoft Office, and basic data entry
• Ability to multitask and manage competing priorities in a fast-paced environment

Preferred Qualifications

• Experience supporting sales teams, franchise operations, or regulated processes
• Familiarity with FDDs, compliance paperwork, or business licensing
• Experience working with entrepreneurs, owner-operators, or small business clients