Administrative Coordinator - Raleigh, NC (NG911/PSAP experience is required)

About the role

This position provides daily administrative support to the NMAC Manager and Program Manager/Network Engineer, focusing on scheduling, documentation, file management, P-care reconciliation, travel arrangements, and calendar management.

Responsibilities

• Maintain organized records and ensure administrative compliance with the State 911 Plan.
• Aid in preparing reports, correspondence, briefing materials, and presentations, as well as MOUs.
• Support coordination of internal and external meetings, workshops, and PSAP-related engagements.
• Assist with tracking project milestones, follow-ups, and operational tasks required for statewide ESInet and NG911 support.
• Support the Financial Analyst to the Board with accounting responsibilities specific to the 911 surcharge fee collection.
• Process invoices, track expenditures, and ensure adherence to fiscal policies in accounts payable tasks.
• Maintain financial documentation and organize revenue/expense records related to NG911 operations.
• Monitor administrative components of NG911 projects and initiatives, contributing to process improvements that enhance efficiency, organization, and service continuity.
• Collaborate with staff and stakeholders to maintain consistency with standards established by the State 911 Board.

Requirements

• Strong administrative, organizational, and documentation skills.
• Proficiency in Microsoft Office 365 and collaboration tools (Teams, SharePoint, Excel, Word).
• Effective written and verbal communication abilities.
• Ability to manage multiple priorities in a fast-paced, service-oriented environment.
• Strong attention to detail and ability to maintain accurate financial and operational records.

Qualifications

• Experience supporting government, public safety, or emergency communications programs.
• Familiarity with NG911, ESInet, or PSAP operations.
• Background in accounts receivable/accounts payable or financial tracking.