Administrative Coordinator I, Ambulatory - Dept of Surgery

Location: CHA Somerville Campus | Full time | Union: SH Laborers 381

Department Description

The CHA surgery team has highly skilled providers who help thousands of patients each year. We offer a wide range of surgical subspecialties, treating patients with many different needs – from foot care to eye surgery and nearly everything in between. Led by a team of fellowship-trained physicians, the surgery team sees patients at all three CHA Hospitals, with surgeries performed at either Cambridge or Everett Hospital. We work closely with the BIDMC Department of Surgery.

About the Role

Performs a wide range of administrative and support functions for the department. Acts as the link between the health provider, the patient, and other Alliance departments, outside service agencies, and consulting providers.

Responsibilities

• Greets departmental visitors to ensure accurate and timely departmental communication and the presentation of the department in a positive manner to patients.
• Schedules new and follow-up appointments and coordinates schedules for departmental personnel, interns, and fellows in specialty areas.
• Schedules a variety of tests as required and routes to appropriate source with the goal of promoting appropriate medical care and follow-up.
• Registers daily patient visits and performs administrative duties necessary to ensure appropriate billing and reimbursement for services.
• Reviews and enters daily billing via order entry.
• Performs general clerical duties in the preparation of departmental correspondence and records.
• Monitors and orders office supplies.
• Troubleshoots all office equipment failures and calls for maintenance.
• Recognizes and troubleshoots patient-related problems and passes on to appropriate personnel.
• Maintains medical record system allowing for tracking of records on site as well as off site.
• Purges inactive medical records according to protocol.
• Composes, types, files, and maintains records of correspondence, memos, reports, grants, agendas, minutes of meetings, letters, and policies as assigned in an accurate, neat, and timely manner.
• Efficiently schedules meetings as requested and accurately notifies all parties as to the agreed-upon date, time, and location of the meeting.
• Performs other related duties as assigned or directed.

Requirements

• High School diploma or GED required; Associate Degree preferred.
• 1-3 years of experience in an office/administrative role; healthcare experience preferred.
• Experience with computer applications such as advanced word processing, spreadsheets, databases, flowcharts, and graphics (Microsoft Office and Google apps).

Schedule

• Full time, 40 hours per week.
• Monday through Friday, 8:30 AM to 5:00 PM.
• Shift length: 8 hours.