Ambulatory Supervisor--Surgery Dept

SUPERVISION AND COORDINATION:

Supervises and coordinates activities and employees of applicable ambulatory office.

• Provides daily supervision to staff to ensure prompt and courteous service to patients, visitors, physicians and co-workers.
• Maintains functional knowledge of operational areas and is able to step into staffing as needed.
• Ensures that patient satisfaction is being met and reported to Manager or Director any issues.

MINIMUM QUALIFICATIONS:

• EDUCATION, CERTIFICATION, AND/OR LICENSURE: High school diploma or equivalent.
• Obtain certification in Basic Life Support within 30 days of hire date.
• EXPERIENCE: Three (3) years of health care experience.
• PREFERRED QUALIFICATIONS: Two (2) years in a healthcare management/supervisory position.

CORE DUTIES AND RESPONSIBILITIES:

The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

• Supervises and coordinates activities related to patient care activities within the ambulatory office.
• Provides daily supervision to staff to ensure prompt and courteous service to patients, visitors, physicians and co-workers.
• Makes sure daily operations adhere to documented administrative and departmental policies and procedures.
• Coaches and counsels staff based on performance management principles.
• Identifies ongoing educational needs of employees.
• Communicates status of daily operations to Manager or Director as well as communicates problems hindering workflow to Manager or Director in a timely manner.
• Handles patient/family or staff complaints, investigates complaints and makes recommendations on appropriate resolution.
• Coordinates resolution of problems with other departments as monitored by Manager or Director.
• Organizes and executes daily tasks in appropriate priority to achieve optimal productivity, accountability and efficiency.
• Assists with annual budget process.
• Selects, hires, manages and evaluates the effectiveness of employees on a continuous basis.

PHYSICAL REQUIREMENTS:

• Ability to assist patients and move equipment and supplies.
• Lifting up to 60 pounds, pushing carts, positioning patients, less than 50% of work time.
• May require bending and stretching movements.

WORKING ENVIRONMENT:

• Regular and constant exposure to communicable disease and bloodborne pathogens.

SKILLS AND ABILITIES:

• Demonstrated ability to effectively communicate verbally and in writing.
• Must possess strong leadership and interpersonal skills.

ADDITIONAL JOB DESCRIPTION:

• Scheduled Weekly Hours: 40
• Shift: Day (United States of America)
• Exempt/Non-Exempt: United States of America (Exempt)
• Company: WMCP WMC Physician Practices
• Cost Center: 500 WMCH Administration
• Address: 651 Colliers Way