Ambulatory Office Supervisor

Supervises and coordinates activities and employees of applicable ambulatory office.

Minimum Qualifications

Education, Certification, and/or Licensure

• Current Registered Nurse license issued by the state in which services will be provided or current multi-state Registered Nurse license through the enhanced Nurse Licensure Compact (eNLC).
• Obtain certification in Basic Life Support within 30 days of hire date.

Experience

• Three (3) years of health care experience.

Preferred Qualifications

Education, Certification, and/or Licensure

• Bachelor of Science in Nursing Degree (BSN) upon hire.

Experience

• Two (2) years in a healthcare management/supervisory position.

Core Duties and Responsibilities

The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be construed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

• Supervises and coordinates activities related to patient care activities within the ambulatory office.
• Provides daily supervision to staff to ensure prompt and courteous service to patients, visitors, physicians and co-workers.
• Monitors daily operations to help ensure adherence to documented administrative and departmental policies and procedures.
• Provides coaching and counseling to staff based upon performance management principals.
• Identifies on-going continuing education needs of employees.
• Keeps staff informed of processes, policies and other changes through continuous communication.
• Gathers statistics, completes reports and performs other duties as scheduled or requested.
• Communicates status of daily operations to Manager or Director, as well as communicates problems hindering workflow to Manager or Director in a timely manner.
• Handles patient/family or staff complaints, investigates complaints, and makes recommendations on appropriate resolution.
• Efficiently and assertively coordinates resolution of problems with other departments as monitored by Manager or Director.
• Organizes and executes daily tasks in appropriate priority to achieve optimal productivity, accountability, and efficiency.
• Maintains functional knowledge of operational areas and is able to step into staffing as needed.
• Ensures that patient satisfaction is being met and reports any issues to Manager or Director.
• Assists with annual budget process.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to assist patients and move equipment and supplies.
• Lifting up to 60 pounds, pushing carts, positioning patients, less than 50% of work time.
• May require bending and stretching movements.

Working Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Clinical environment.
• Regular and constant exposure to communicable disease and bloodborne pathogens.

Additional Information

• Scheduled Weekly Hours: 40
• Exempt status
• Company: WVUH – West Virginia University Hospitals
• Cost Center: 8060 WVUH Medicine
• Address: 1 Medical Center Drive, Morgantown, West Virginia