Supervisor Clerical Ambulatory

Full-time position, benefits eligible, 40 hours per week.

Schedule

Monday through Friday, 8:00 AM to 4:30 PM.

Pay

Pay range: $24.10 - $36.15 per hour.

Responsibilities

• Develops staffing plans to maximize use of resources.
• Interviews and selects clerical team members for the department in cooperation with the department manager.
• Trains and assists new clerical team members in the onboarding process for the department.
• Coaches and counsels clerical team members on their performance.
• Oversees meeting performance metrics for the department to include productivity and quality standards.
• Conducts or delegates auditing responsibility for compliance with policies and standard work for the department to ensure metrics are met and processes are appropriately followed.
• Provides leadership for front-line clerical team members to support practice operations.
• Oversees team member and patient flow.
• Leads department functions related to scheduling appointments, care coordination and authorization management, registration and check-in/out, and revenue cycle functions.

Physical Requirements

• Work consistently requires long periods of sitting, computer, and phone use.
• Work requires some walking, standing, lifting, reaching, bending, stooping, pushing, and pulling.
• Must be able to lift up to 30 pounds.
• Must have intact senses of sight, hearing, and touch.
• Must be able to speak and articulate clearly.
• Works in a fast-paced environment.

Requirements

• High School Diploma or GED required.
• Associate degree preferred.
• Customer service and Practice Operations, Call Center, or Ambulatory Revenue Cycle experience required.
• Minimum of 3 years in a medical office setting preferred.

Benefits

• Competitive base compensation within the listed pay range based on qualifications, skills, relevant experience, and/or training.
• Premium pay such as shift differential, on-call pay, and more based on the teammate's job.
• Incentive pay for select positions.
• Opportunity for annual increases based on performance.
• Paid Time Off programs.
• Health and welfare benefits including medical, dental, vision, life, and short- and long-term disability.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Family benefits such as adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.).

About the Organization

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia, and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience, and value-based care.

Headquartered in Charlotte, North Carolina, Advocate Health serves nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics, and rehabilitation, as well as organ transplants, burn treatments, and specialized musculoskeletal programs.

Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.