Administrative Coordinator, Clinical

About The Company Optum, a subsidiary of UnitedHealth Group, is a global organization dedicated to transforming healthcare through innovative technology and compassionate care. Our mission is to help people live healthier lives and make the health system work better for everyone. With a focus on inclusion, diversity, and community impact, Optum leverages cutting-edge solutions to connect individuals with essential health services, pharmacy benefits, data insights, and resources. Our culture fosters professional growth, collaboration, and a commitment to improving health outcomes on a global scale. We offer a dynamic work environment that values talent, integrity, and a shared purpose of caring for communities worldwide. About The Role The Clinical Administrative Coordinator position is a vital part of our healthcare operations, primarily functioning in a remote capacity within the United States. This full-time role offers the flexibility to telecommute while managing complex administrative tasks related to clinical services. The position requires handling multiple responsibilities such as processing referrals, authorizations, and coordinating communication among hospitals, clinics, providers, and members. The role involves multitasking, attention to detail, and effective communication to ensure seamless clinical workflows and optimal patient care. The coordinator will support clinical staff by organizing documentation, triaging cases, and resolving inquiries, all while contributing to process efficiencies within a fast-paced healthcare environment. The position is designed for individuals who are highly organized, proactive, and capable of managing multiple priorities with accuracy and professionalism. Qualifications High School Diploma / GED or equivalent work experienceMust be 18 years of age or olderMinimum of 2+ years of customer service experienceProficiency with Microsoft Word, Excel, and OutlookBasic knowledge of Medical TerminologyExcellent communication and organizational skillsAbility to work independently in a remote settingStrong multitasking and problem-solving abilities Preferred Qualifications 1+ years of experience with authorizations in healthcareExperience working within the healthcare industry and with health insurance providersPrevious experience in hospital, physician's office, or medical clinic settingCall center experienceClerical or administrative support backgroundKnowledge of ICD-9 and CPT coding systems Responsibilities Coordinate with hospitals, clinics, and clinical teams to manage service requests from members and providers via phone, fax, or provider portalProcess incoming and outgoing referrals and prior authorizations, including intake, notification, and census managementAssist clinical staff by preparing documents and triaging cases for Clinical Coverage ReviewHandle inquiries and resolve issues raised by members and providers efficientlyMaintain accurate documentation and records related to clinical requests and communicationsSupport special projects and perform additional administrative tasks as assignedParticipate in weekend rotation coverage and work an 8-hour shift during business hours of 7:00 am - 7:00 pm PT Benefits Comprehensive health, dental, and vision insurance optionsPaid training and ongoing professional development opportunitiesFlexible remote work environmentCompetitive hourly pay ranging from $18 to $32 based on experience and qualificationsIncentive and recognition programsParticipation in 401(k) retirement plan and stock purchase optionsPaid time off and holiday benefitsSupportive and inclusive workplace culture Equal Opportunity UnitedHealth Group is an Equal Employment Opportunity employer. We are committed to fostering a diverse and inclusive workforce and do not discriminate based on race, national origin, religion, age, gender, sexual orientation, gender identity, disability, veteran status, or any other protected characteristic. All qualified applicants will receive consideration for employment without regard to these factors. We also maintain a drug-free workplace and require candidates to pass a drug test prior to employment.