Clinical Administrative Coordinator

Primary Responsibilities

• Processing all release of information (ROI) requests, specifically medical record, and billing requests, in a timely and efficient manner
• Ensure accuracy and provide clients and customers with the highest quality product and customer service
• Safeguard and protect the patient's right to privacy by ensuring that only authorized individuals have access to the patient's medical information and that all releases of information are compliant with the request, authorization, client policy, and state and federal laws to include HIPAA regulations
• Engage in direct customer service, when applicable, and perform duties and conduct interpersonal relationships in a manner designed to project a positive image of the ROI department
• Promote positive customer relations through prompt and courteous service
• Review each request for validity according to request type and written guidelines
• Rejects invalid requests/provides timely feedback to requestors regarding non-valid requests for PHI; work with requestor as needed
• Maintain knowledge of state laws, fee structures, CPS rules in conjunction with hospital policies
• Performs other duties as assigned

  Required Qualifications

  • A High School Diploma/GED
  • Must be 18 years of age OR older
  • Experience with Release of Information (ROI) and medical record releases
  • Experience working within the healthcare industry
  • Ability to work onsite at 3001 St Rose Pkwy Henderson, NV 89052
  • Ability to work Monday - Friday, between 8:00 am - 4:30 pm, including rotating holidays

  Preferred Qualifications

  • Experience with healthcare terminology
  • Experience with policy, and procedures within Nevada state law, federal, and HIPAA regulations
  • Experience working in a hospital, physician's office or medical clinic setting
  • Clerical or administrative support background
  • Experience working in a call center

  Soft Skills

  • Ability to apply regulatory requirements to facilitate organizational compliance
  • Ability to develop and maintain positive relationships with requestors, i.e., Insurance Companies, Physician Offices, etc. and other stakeholders
  • Effective organizational skills, demonstrating attention to details and excellent customer service skills
  • Able to work independently in a fast-paced environment
  • Problem solving and critical thinking skills
  • Competent use of email, fax machines, copiers
  • Effective communication skills (verbal and written)
  • Able to perform team-oriented job tasks with a conscientious awareness of detail and accuracy; effective organizational skills; ability to multi-task effectively

    Pay and Benefits

    The hourly pay for this role will range from $18 - $32 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life.