Administrative Associate I, Acute Rehab Nursing

Primary Responsibilities

• Models excellence in customer service behaviors.
• Identifies and acts on opportunities to respond to customer requirements and complaints.
• Responds to internal and external telephone calls, inquiries and visitors following established departmental procedures.
• Initiates or responds to correspondence and memoranda.
• Serves as administrative liaison internally and outside the organization regarding issues affecting departmental activities.
• Maintains confidentiality of patient information (HIPAA).
• Prepares and ensures accuracy of confidential documents, in accordance with department procedures.
• Prepares presentation material as required.
• Schedules and coordinates meetings, appointments, travel arrangements and conferences.
• Prepares agendas, assembles background materials.
• Attends meetings, prepares notes and performs required administrative follow-up.
• Provides support for special projects and assignments: researches, analyzes, and summarizes information and source materials for reports.
• Maintains various paper and electronic filing systems in accordance with department procedures or The Joint Commission record keeping requirements.
• Orders and maintains office/clinical supplies and equipment and maintains related expense records.
• Maintains established hospital/unit policies, procedures, objectives, quality assurance, safety, environmental and infection control standards.

Work Experience

• A high school diploma or equivalent (GED) is required.
• Three years of general clerical, administrative and/or customer service experience is required.
• Healthcare experience preferred.

Education & Experience

• High School Diploma or equivalent (GED) is required.
• Three years of general clerical, administrative and/or customer service experience is required.
• Healthcare experience preferred.

Knowledge, Skills & Abilities

• PC literate with proficiency in Microsoft Office Suite and Internet.
• Excellent typing and data entry skills are required.
• Proficient transcription skills may be required.
• Highly effective verbal, written and interpersonal skills to communicate effectively with medical staff, colleagues, patients and/or visitors to establish working relationships that foster quality customer service.
• Familiarity with medical terminology is preferred in some units/departmental areas.
• Knowledge and ability to understand procedures, practices and policies in the assigned departmental unit and Medical Center.
• Excellent filing and organizational skills with ability to prioritize own work.
• Ability to maintain confidentiality, work under pressure, handle multiple tasks and meet related deadlines.
• Ability to establish and maintain courteous and effective relationships and demonstrate sensitivity and awareness of customer needs; when dealing with patients/visitors, co-workers and healthcare staff.