Administrative Assistant – Reception/Admin Support

Job Overview

An exciting opportunity has arisen for an Administrative Assistant – Reception/Admin Support based at the Northern centre for Cancer care - North Cumbria, Carlisle. Working on one of the 2 Receptions with NCCC-NC. Hospital site Carlisle. Interview Date: 5 August 2026.

Main duties of the job

• Deal with telephone enquires promptly.
• Communicate with patients regarding appointments/transport bookings.
• Make Oncology Review Appointments for patients leaving Oncology Outpatients.
• Issuing concessionary parking permits.
• Liaising with NCIC estates on issue contractors passes & keys and parking permits.
• General reception Meet & Greet duties.
• Working within a team of administrative staff supporting the provision of an efficient Administrative support service to the wider Oncology team in NCCC-NC.
• Loading into Patient Record system – E-record.
• Archiving.

Person specification

• Qualifications & Education:
  • Essential criteria: Minimum of 4 GCSEs, Level A - C, including English Language, or equivalent level qualification or relevant experience.
  • OCR I or NVQ L2 Business & Administration or equivalent qualification / experience.
• Knowledge & Experience:
  • Desirable criteria: Previous work experience, Understanding of medical terminology.
• Skills & Abilities:
  • Essential criteria: Good IT skills to include office software packages, Good keyboard skills and Text Processing ability, Good communication skills both written verbal and telephone skills, Ability to work without direct supervision, Ability to be flexible and work as part of a team, Understanding of confidentiality issues.

Qualifications & Education

• Essential criteria: Minimum of 4 GCSEs, Level A - C, including English Language, or equivalent level qualification or relevant experience.
• OCR I or NVQ L2 Business & Administration or equivalent qualification / experience.

Documents to download

• JD (PDF, 256.4KB)
• PS (PDF, 104.7KB)
• Newcastle Staff Benefits (PDF, 274.4KB)
• Behaviour and Civility Charter (PDF, 93.8KB)

Contact

• Name: Sandra Hoodless
• Job title: Administration Manager - NCCC-NC
• Email address: Sandra.Hoodless@nhs.net
• Telephone number: 01228 814679