Administrative Assistant

Responsibilities

• Answer incoming phone calls and assist customers with questions and requests
• Respond to emails and provide timely follow-up through resolution
• Perform data entry and maintain accurate records
• Research issues and assist customers with problem resolution
• Affirm billing inquiries, account updates, and reconciliations
• Create, update, and customize Excel spreadsheets and reports
• Prepare documents and materials for various projects
• Track and follow up on outstanding items to ensure completion
• Support day-to-day office operations and administrative functions
• Perform other duties as assigned

Qualifications

• A High School Diploma or GED
• Previous customer service experience
• Administrative experience preferred
• Strong written and verbal communication skills
• Proficient in Microsoft Excel and Microsoft Word
• Excellent organizational and multitasking skills
• Strong attention to detail and accuracy
• The ability to learn new systems and processes quickly
• Professional phone and email etiquette
• The ability to work independently and as part of a team

Top Skills Needed

• Customer Service
• Data Entry and Administrative Support