Administrative Assistant

Responsibilities

• Respond to customer inquiries and requests for information via phone, email, mail, and in-person interactions while providing professional customer service.
• Process applications, service requests, and documentation by reviewing forms for accuracy, completeness, and compliance with established policies and procedures.
• Maintain, update, and retrieve electronic and physical records while ensuring the accuracy, security, and proper handling of confidential information.
• Perform data entry and maintain information within multiple automated databases and record management systems.
• Identify data discrepancies, research issues, and correct inaccurate information to maintain data integrity.
• Process cash, checks, credit card payments, and other financial transactions while maintaining accountability and following established cash-handling procedures.
• Support accounts receivable, billing, collections, and financial recordkeeping activities by maintaining accurate documentation and transaction records.
• Recommend process improvements that enhance operational efficiency, accountability, and administrative workflows.
• Provide technical assistance, training, and guidance to employees and customers on the use of automated systems, databases, and record retrieval processes.
• Cook up administrative projects, prepare informational materials, and resolve complex customer inquiries and service requests.
• Maintain organized filing systems for electronic and physical records in accordance with established records management procedures.
• Collaborate with internal departments to support daily business operations and administrative functions.
• Prepare reports, maintain documentation, and perform general administrative support duties as assigned.

Qualifications

• In accordance with federal regulations, possession of a valid Real ID is a requirement for this position.
• A high school diploma or equivalent required; an associate degree or higher preferred.
• Two or more years of experience in administrative support, customer service, records management, office operations, or a related field.
• Experience processing applications, forms, and business documents while ensuring accuracy and compliance with established procedures.
• Experience maintaining confidential records and managing both electronic and physical filing systems.
• Proficiency with Microsoft Office Suite, including Word, Excel, Outlook, and SharePoint, along with experience using database and records management systems.
• Strong data entry skills with a high degree of accuracy and attention to detail.
• Experience processing financial transactions, maintaining payment records, or supporting billing and collections activities preferred.
• Ability to analyze information, identify discrepancies, and resolve data and recordkeeping issues.
• Strong organizational, time management, and multitasking skills with the ability to prioritize competing assignments.
• Excellent verbal and written communication skills with the ability to provide outstanding customer service to internal and external stakeholders.
• Ability to train and assist users with business systems, software applications, and administrative processes.
• Ability to work independently while contributing effectively within a collaborative team environment.
• Strong problem-solving skills and the ability to maintain professionalism when handling complex customer inquiries and sensitive information.
• Must be able to successfully pass a drug test and a thorough background check for access onto a military installation; please note the background check for this position extends past 7 years, in conformance with federal law and US Department of Justice guidelines for work on a military installation.

Pay

The salary range for this position is $23.46/hr to $30.00/hr. SJS also offers 11 paid federal holidays per year, 56 hours of annual accrued Sick Leave (equivalent to 7 paid days off), and a medical, health, dental, and life insurance bundle.