Administrative Assistant

Overview

The Industrial Fumigant Company (IFC), a division of the Rollins Corporation, has been a leading provider of Pest Management and Consultation Services to the Food and Commodity Industries for over 85 years.

Responsibilities

• Collect and analyze data across multiple programs, proactively identifying and addressing data inconsistencies.
• Maintain accurate, up-to-date information for all dashboard reports to ensure data integrity and timely reporting.
• Manage and regularly update all distribution lists to ensure effective communication across teams and clients.
• Respond promptly to phone calls and inquiries from clients and field personnel, providing clear and helpful support.
• Support the management and distribution of cell phones and related equipment for field operations.
• Provide assistance with field operations and training sessions as needed, ensuring smooth workflow and knowledge transfer.
• Assist with downloading exports prior to dashboard target dates.
• Perform additional duties and responsibilities as assigned by management to support overall department goals.

Why IFC?

Founded in 1937, IFC has developed a market-leading reputation for providing consistent, reliable and high-quality service to our clients. IFC is the only nationwide pest management firm exclusively focused on the food industry. IFC is financially stable and growing as a subsidiary of Rollins, Inc. (NYSE: ROL), headquartered in Atlanta, GA.

Qualifications

Minimum Requirements:

• Strong verbal and written communication skills with the ability to explain technical concepts, present information, and provide training to various audiences.
• Ability to use non-technical approaches to train users on computer hardware, software, and related applications.
• Strong problem-solving, analytical, and critical-thinking skills.
• Proven ability to manage multiple priorities, meet deadlines, and respond effectively to customer needs.
• Ability to work effectively and maintain concentration in a diverse work environment.
• Accurate and efficient data entry skills with strong attention to detail.
• Excellent interpersonal communication and customer service skills.
• Strong time management and organizational skills.
• Proficient computer skills with extensive experience using PCs and business applications.
• Advanced proficiency with Microsoft Office Suite, including heavy use of Excel, Word, and PowerPoint.
• Ability to perform extended periods of computer and keyboard work.
• Customer-focused mindset with a commitment to providing timely and effective support.

Preferred Skills:

• Bachelor's degree preferred or equivalent experience.
• Two years of experience supervising professional staff or leading projects in a technical consulting environment.

Physical Demands / Working Environment

Candidates must meet physical job requirements and safely perform the job duties with or without accommodations:

• Must be physically able to operate a variety of machines and equipment including computer, office equipment, telephone, etc.
• Physical demands are essentially those of sedentary work.
• Tasks may require extended periods of time at a keyboard or workstation.