Administrative Assistant

Responsibilities

• Manage incoming phone calls, respond to routine questions, and connect callers with the appropriate department or team member.
• Provide day-to-day administrative support for office operations, including assistance for maintenance, accounting, and property management staff.
• Act as a central resource for residents and homeowners by addressing questions and ensuring requests are handled promptly.
• Auxiliary in inquiries related to billing, insurance matters, community information, rent payments, leasing topics, and maintenance concerns.
• Record and organize information accurately through data entry and general office documentation tasks.
• Use clear and effective communication skills to calm concerns, gather details, and ensure smooth handoff of issues to the correct internal contact.
• Learn and work within property management platforms such as AppFolio and support work connected to Vantaca as needed.
• Help maintain a welcoming front-office presence by delivering courteous in-person and phone-based customer service throughout the workday.

Requirements

• Previous experience in an administrative assistant, receptionist, or front-office support role.
• Strong customer service skills with the ability to handle questions effectively.
• Confident verbal and written communication skills, including clear and thoughtful word choice.
• Ability to listen carefully, manage challenging interactions, and help de-escalate concerns when needed.
• Experience answering inbound calls and directing requests with accuracy and good judgment.
• Solid administrative and data entry skills with strong attention to detail.
• Ability to learn new software quickly, including property management systems such as AppFolio.
• Comfortable working onsite in a fast-paced office environment during a Monday through Friday schedule.

Qualifications

Must have a high school diploma or equivalent. Previous experience in an administrative assistant, receptionist, or front-office support role is preferred.

Skills

• Customer Service
• Data Entry
• Communication
• Problem Solving
• Software Proficiency (AppFolio, Vantaca)

Benefits

TalentMatch® Robert Half offers competitive compensation and benefits, including medical, vision, dental, and life and disability insurance. Contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.com/benefits for more information.

Pay

Compensation is commensurate with experience.

Schedule

The role is typically full-time, Monday through Friday.