Administrative Assistant

About the Organization

Goodwill Industries of Northwest North Carolina, Inc. (Goodwill) is a 501(c)(3) nonprofit organization headquartered in Winston-Salem, NC. We employ more than 1,100 team members dedicated to our mission of providing employment and training services that help people find jobs and reach financial stability. With 52 retail stores, 20 career centers, and dozens of attended donation centers across a 31-county territory, Goodwill is a complex enterprise offering a wide range of career opportunities. Our work makes a difference in the lives of individuals we serve and the community. Employees enjoy excellent benefits and a unique, professional, fast-paced, and fulfilling work environment.

Our organization’s values shape our culture and guide our interactions: Living the Mission; Promoting Teamwork; Driving Improvement; Taking Responsibility for Actions and Behaviors; and Respecting and Appreciating Others.

About the Role

The Administrative Assistant provides exceptional customer service supporting participants and guests at our workforce development center. This role involves checking in participants and guests, providing accurate information and resources, and tracking data for our Mission Advancement team.

Responsibilities

• Welcome and check in all participants and guests.
• Assist participants in entering information into the Goodwill system.
• Track information in CaseWorthy.
• Provide relevant information to participants.
• Answer the main phone line, address general questions, and distribute calls as needed.
• Support shipping and receiving for all departments.
• Prepare reports in Microsoft Word or Excel as required.

Requirements

• High school diploma or equivalent.
• Office and/or clerical experience preferred.
• Strong Microsoft Office, Outlook, and internet skills required.
• Strong professional written and verbal communication skills required.

Benefits

Goodwill believes strongly in supporting our team members and offers excellent benefits, professional development, and opportunities for internal career growth.

• Paid Time Off (PTO)
• Money Purchase Pension Plan
• 403(b) Retirement Savings Plan
• Employee Assistance Program
• Free Telehealth
• Employee Referral Program
• Quarterly Incentive Programs (for all retail positions)
• Corporate Discount Programs

Full-time team members working 30 or more hours per week also receive:

• Medical Insurance
• Prescription Coverage
• Dental and Vision Coverage
• Flex Spending Accounts (Medical and Dependent Care)
• Short & Long-Term Disability
• Life Insurance
• Tuition Reimbursement