Administrative Assistant
Industry: Manufacturing | Location: Coal Center, PA
About the Role
This company runs a manufacturing and packaging facility in rural western Pennsylvania. The site includes a call center that supports customers, sales reps, vendors, and shipping operations for the plant. It's a steady, blue-collar workplace where the office staff works closely with the people running the floor.
Top Skills
- Customer service or call center phone experience
- Office software including Microsoft Office and email systems
- Administrative experience in a manufacturing, industrial, or distribution setting
Responsibilities
- Answer inbound phone calls from customers, vendors, sales reps, and job applicants
- Take and process customer orders over the phone
- Route calls and connect callers with the right department
- Coordinate incoming and outgoing shipments and delivery appointments
- Handle shipment paperwork and documentation
- Support multiple departments with day-to-day administrative tasks
- Enter and update data in company systems
- Make outbound calls as needed to vendors, customers, or delivery contacts
- Work from an individual desk alongside a small team of other associates
- Learn new internal systems and processes as needed
Requirements
- Solid administrative or office support experience
- Comfortable handling a high volume of phone calls
- Strong communication skills and ability to multitask
- Experience working in a manufacturing, industrial, or distribution environment
- Basic Excel skills including data entry, formulas, and organizing worksheets
Preferred Qualifications
- Prior customer service representative experience
- Experience with AS400, JD Edwards, HRMS, or Kiwi Plan
- Comfortable picking up new systems quickly
Schedule
Monday through Friday, 8:00 AM to 5:00 PM, with some flexibility
About Elevait
Elevait Solutions was founded by veterans who believe that how you treat people is the only thing that actually matters in this industry. We're a team that stays in your corner before, during, and after placement. We show up for the communities we work in, we tell you the truth, and we work hard to make sure every placement is a good fit for both sides.