Administrative Assistant

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture. A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success.

About the role

The Administrative Assistant is responsible for providing back-office administrative support and handling various operational functions to ensure efficient operations. The Administrative Assistant assists in ensuring compliance with company policies and procedures and acts as a key contact regarding operational questions.

Responsibilities

• Type, format and produce documents such as proposals, presentations, correspondence, and standard reports.
• Establish and maintain record keeping and filing systems for the team.
• Maintain a calendar and contact database, schedule appointments, make travel or conference arrangements, and arrange meetings and conferences for an assigned work group.
• Perform administrative duties specific to department such as conducting research, updating databases, and preparing collateral materials for mass mailings.
• Complete expense reports and reconcile receipts for a designated work group.
• Manage inbound and outbound mail.
• Answer phone call inquiries, research and resolve problems requiring knowledge of department policies and procedures.

Requirements

• High School diploma or equivalent.
• Minimum 3 years’ experience in an administrative support role.
• Proficiency in Microsoft Office.
• Previous banking, financial services, or mortgage experience, preferred.
• Excellent customer service and communication skills.

Benefits

• Competitive compensation plan
• Medical, dental, and vision insurance
• 401K retirement plan
• Company-provided short-term disability
• Employee assistance program
• Wellness program