Administration Manager

Position Overview

The Administration Manager will work directly with and alongside administrative staff and managers to oversee multiple aspects of sales and service operations support. This position requires a collaborative, hands-on leader who can manage day-to-day functions while driving process improvement and team development across regional offices.

Key Responsibilities

• Oversee and manage all back-office administration functions including: Customer Service, Sales Order Entry, Contracts, Accounts Payable (A/P) and Accounts Receivable (A/R), Billing, Invoicing, and Auditing
• Supervise and mentor administrative teams to ensure accuracy, timeliness, and high-quality support
• Develop and refine reporting tools to monitor business performance and identify areas for improvement
• Collaborate with regional leadership to align operations with company goals and standards
• Train and develop team members to foster growth, consistency, and efficiency
• Ensure compliance with company policies and internal controls
• Travel 25% - 40% to Mid-Atlantic Satellite Offices

Qualifications

• Business degree preferred with minimum five (5) years of Administrative Management / Administration Operations Management / Multi-Branch Administration Management coupled with a minimum of five (5) years of administrative office experience with experience and knowledge of: Managing Administrative Staff and Managers, Reporting, C/S, Sales Order Entry, Contracts, A/P, A/R, billing, invoicing, call taking/scheduling and auditing.
• Minimum requirement is a High School Diploma or equivalent coupled with a minimum of ten (10) years of management experience.
• Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.
• Computer proficient; MS Office Suite is a must to include proficiency with Excel; ERP and CRM system experience is also very important.
• Excellent communication and customer relation skills, high sense of urgency with exceptional problem-solving skills and a keen sense for details.

OFFICE LOCATION / FULL-TIME ONSITE POSITION

3035 Horseshoe Ln, Charlotte, NC 28208

What We Offer

• Comprehensive medical, dental, and vision coverage — available your first full month
• Generous paid time off plus paid holidays and floating holidays
• Company-paid life insurance, short-term disability, and long-term disability
• 401(k) with employer match
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Voluntary benefits including supplemental life and critical illness coverage
• Employee discounts for you and your immediate family
• Competitive compensation with annual performance reviews

Equal Opportunity Employer

DH Pace Company, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age disability, protected veteran status, genetic information, or any other status protected by applicable federal, state, or local law.