Administration Manager

Position Overview

The Administration Manager will work directly with and alongside administrative staff and managers to oversee multiple aspects of sales and service operations support. This position requires a collaborative, hands-on leader who can manage day-to-day functions while driving process improvement and team development across regional offices.

Key Responsibilities

• Oversee and manage all back-office administration functions including:
• Customer Service
• Sales Order Entry
• Contracts
• Accounts Payable (A/P) and Accounts Receivable (A/R)
• Billing, Invoicing, and Auditing
• Supervise and mentor administrative teams to ensure accuracy, timeliness, and high-quality support.
• Develop and refine reporting tools to monitor business performance and identify areas for improvement.
• Collaborate with regional leadership to align operations with company goals and standards.
• Train and develop team members to foster growth, consistency, and efficiency.
• Ensure compliance with company policies and internal controls.

Qualifications

• Business degree preferred with minimum five (5) years of Administrative Management / Administration Operations Management / Multi-Branch Administration Management coupled with a minimum of five (5) years of administrative office experience with experience and knowledge of: Managing Administrative Staff and Managers, Reporting, C/S, Sales Order Entry, Contracts, A/P, A/R, billing, invoicing, call taking/scheduling and auditing. Minimum requirement is a High School Diploma or equivalent coupled with a minimum of ten (10) years of management experience.
• Computer proficient; MS Office Suite is a must to include proficiency with Excel; ERP and CRM system experience is also very important.
• Excellent communication and customer relation skills, high sense of urgency with exceptional problem-solving skills and a keen sense for details.

Office Location / Full-Time Onsite Position

3035 Horseshoe Ln, Charlotte, NC 28208

What We Offer

• Comprehensive medical, dental, and vision coverage — available your first full month
• Generous paid time off plus paid holidays and floating holidays
• Company-paid life insurance, short-term disability, and long-term disability
• 401(k) with employer match
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Voluntary benefits including supplemental life and critical illness coverage
• Employee discounts for you and your immediate family
• Competitive compensation with annual performance reviews

Benefits

• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
• Compliance with federal, state, and local laws regarding pay transparency