Accounts Receivable Supervisor- Coding Operations

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

The Patient Revenue Management Organization is the fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle, including scheduling, registration, coding, billing, and other essential revenue functions for Duke Health.

About the role

Supervise and coordinate the activities of the Accounts Receivable section of the Duke Hospital Business Office.

Responsibilities

• Supervise and coordinate activities of the Accounts Receivable section to include processing third-party claims and maintaining, reviewing, updating, and collecting patient accounts in accordance with hospital credit policy.
• Approve various transactions including refunds, ability-to-pay allowances, discounts, and write-offs for hospital convenience; evaluate and process insurance denials and late insurance claims information as required.
• Investigate special collection problems and confer with patients or financially responsible people to advise concerning hospital credit policy and make arrangements for payment of outstanding accounts; recommend transfer of patient accounts to Delinquent Accounts section.
• Maintain liaison with hospital and clinic supervisory personnel to coordinate efforts in resolving problems concerning collection of patient accounts receivable; answer inquiries from insurance companies concerning outstanding accounts as required.
• Assist in the preparation of reports and analyses, setting forth progress, adverse trends, and appropriate recommendations or conclusions.
• Plan and schedule work to ensure proper distribution of assignments and adequate manning for subsequent performance of duties.
• Plan and conduct meetings with subordinates to ensure compliance with established practices, implement new policies, and keep employees abreast of current changes and standards.
• Develop and recommend operating policies and procedures for the Accounts Receivable section.
• Assist in the determination of fiscal requirements and the compilation of budgetary recommendations.
• Initiate various personnel actions including, but not limited to, hiring, performance appraisals, promotions, transfers, vacation schedules, and training new employees.
• Perform other related duties incidental to the work described herein.

Requirements

Work generally requires knowledge of clerical and accounting principles usually acquired through an associate degree in accounting or a directly related field.

Qualifications

• Five years of progressive experience in an accounts receivable environment.
• A bachelor’s degree in accounting or a directly related field may be substituted for the education requirement and 2 years’ experience.
• An equivalent combination of relevant education and/or experience.

Skills

• Supervision
• Budget projections
• Analyze trends
• Interviewing skills
• Personnel practices
• Accounting/Bookkeeping
• Duke Payroll System
• Office procedures
• Duke Accounting System
• Billing/Collections
• Insurance claims
• Correspondence
• PC word processing software
• PC spreadsheet software
• PC database management software