Accounts Receivable Supervisor

Career Opportunity

Bonus Incentives
Paid Certifications
Tuition Reimbursement
Comprehensive Benefits
Career Advancement

The position pays between $46,900.00 - $89,850.00 based on experience.

About the Role

The Supervisor, Accounts Receivable supports the Manager (or above), Accounts Receivable in developing department team members. They assist Accounts Receivable Specialists with problematic claims and questions regarding processes, assign work, and meet all KPI/SLAs for their assigned clients. They implement short- and long-term plans and objectives to improve revenue and denial trends, including working with insurance companies or government payers to identify reasons for unpaid or denied claims, and collaborating with peers in other departments like Coding, Billing, and Revenue Integrity.

This position oversees all Human Resource functions for their team, including hiring, terminations, and performance management. They supervise the daily workflow, monitor denied payments, review leadership reports, conduct team huddles, lead DIBS meetings, ensure adherence to the departmental budget, prepare reports, establish goals, ensure productivity and quality standards, conduct 1:1 reviews, manage timecards, review rosters, interpret performance data, and work with internal and external customers.

Essential Job Functions

• Supervise daily workflow, monitor denied payments, determine trends in unpaid claims, and implement solutions.
• Review Leadership No Touch Report to ensure high-dollar accounts are reviewed monthly.
• Review action logs daily and verify completed actions.
• Conduct team huddles to cover new or evolving training focuses, share trends and solutions, and provide a recap to the team and leaders.
• Lead Team DIBS meetings and provide a recap to the team and leaders.
• Ensure adherence to the departmental budget, including overtime.
• Prepare monthly reports as requested.
• Establish departmental goals with the staff to optimize performance and meet budgetary goals while improving operations to increase customer satisfaction and meet financial goals of the organization.
• Maintain and communicate any associate behavior, performance, and attendance issues that may constitute a verbal or corrective action and/or performance improvement plan.
• Ensure timely completion and document conversations in Workday.
• Collect, interpret, and communicate performance data using various tools and systems, while using this data to make decisions on how to achieve performance goals.
• Work with internal and external customers to make key decisions, impacting either the organization or an individual patient.
• Work closely with ancillary departments to establish and maintain positive relations to ensure revenue cycle goals are achieved.

Required License

CRCR, either upon hire or within 9 months of hire. (Or other approved job relevant certification, as approved by SVP of department.)

Desired Work Experience

1 to 3 years

Desired Education

Bachelor's Degree or Equivalent Experience

Expected Knowledge, Skills, and Abilities

• Four-year college degree.
• One to three years of relevant experience in medical collections, physician/hospital operations, AR Follow-up, denials & appeals, compliance, provider relations, or professional billing.
• Knowledge of claims review and analysis.
• Working knowledge of revenue cycle.
• Experience working the DDE Medicare system and using payer websites to investigate claim statuses.
• Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements, to include the exploration, experimentation, and application of AI.

Work Location

This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require.

Company Information

Five-time winner of “Best in KLAS” 2020-2022, 2024-2025 Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024 Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024 Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023 Energage Top Workplaces USA 2022-2024 Fortune Media Best Workplaces in Healthcare 2024 Monster Top Workplace for Remote Work 2024 Great Place to Work certified 2023-2024 Innovation

Work-Life Flexibility

Our Culture

Growth

Recognition

Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories. Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact TA@ensemblehp.com. This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

Employment Disclaimers