Accounts Receivable Supervisor

About the role

We are looking for an experienced Accounts Receivable Supervisor to lead receivables and collections operations in Dallas, Texas. This role oversees daily team performance, strengthens collection outcomes, and helps maintain accurate account balances through effective cash application and reconciliation practices. The position works closely with cross-functional partners to address billing concerns, resolve customer disputes, and support process improvements that reduce delinquency and credit risk.

Responsibilities

• Lead and support the accounts receivable and collections staff, providing day-to-day direction, coaching, and performance feedback.
• Oversee collection activity across open accounts, tracking results and adjusting priorities to improve recovery of past-due balances.
• Evaluate aging data regularly and focus team efforts on accounts requiring immediate follow-up or escalation.
• Create and refine collection approaches that help lower outstanding receivables and limit exposure to bad debt.
• Manage complex customer issues involving disputed charges, overdue balances, and negotiated payment terms.
• Coordinate with sales, customer service, operations, and billing teams to investigate discrepancies and resolve account concerns efficiently.
• Review cash posting, reconciliations, credits, write-offs, and other account adjustments to support accurate financial records.
• Assess customer payment behavior and financial risk to recommend appropriate credit limit updates.
• Prepare recurring performance reports that highlight collection trends, aging status, and overall team effectiveness.
• Contribute to month-end close, audit support, and workflow improvement initiatives, including opportunities for automation and stronger controls.

Requirements

• 5 years of experience in accounts receivable and commercial collections.
• 2 or more years of experience leading or supervising a team.
• Strong working knowledge of receivables management, collections, credit practices, and cash application processes.
• Experience handling a high volume of customer accounts in a fast-paced business environment.
• Proficiency in Microsoft Excel and familiarity with accounting or receivables software; Softpak experience is a plus.
• Ability to analyze account data, identify issues, and make sound decisions to improve collection outcomes.
• Effective communication, negotiation, and conflict-resolution skills when working with customers and internal stakeholders.
• Associate’s or Bachelor’s degree in Accounting, Finance, Business Administration, or a related field is preferred.

Benefits

• Medical, vision, dental, and life and disability insurance.
• Eligibility to enroll in the company 401(k) plan.