Accounts Receivable Supervisor

Job Summary

The Accounts Receivable Supervisor is responsible for overseeing all Accounts Receivable (A/R) operational functions. This role is a key contributor within the Shimano North America Holding, Inc. Finance team, working cross-functionally with internal stakeholders and external customers to support departmental and organizational objectives.

Essential Duties/Responsibilities

• Supervise, train, and mentor A/R staff, ensuring workload balance, performance management, and adherence to established metrics.

• Analyze end-to-end cash cycle processes, identify inefficiencies or risks, and implement continuous improvements.

• Perform and oversee daily A/R functions, including batch approvals and postings, bank report downloads, and system report updates.

• Ensure accuracy and timely processing of Credit card transactions, invoicing, statements, credit and debit memos, and return-related activities.

• Prepare and complete monthly A/R and intercompany account reconciliations.

• Enforce A/R policies, procedures, and processing deadlines; identify exceptions and implement corrective actions as needed.

• Maintain and support updates to A/R Standard Operating Procedures (SOPs).

• Prepare and present weekly and monthly aging analyses, cash forecasts, KPI reporting, and ad hoc management reports.

• Develop, document, and maintain internal control policies and procedures to enhance operational efficiency and ensure compliance.

• Review customer credit applications, establish credit limits, and manage relationships with third-party collection agencies.

• Collaborate cross-functionally to resolve complex billing inquiries and customer payment disputes.

• Serve as the primary point of contact for audits related to Accounts Receivable.

• Participate in special projects and other duties as assigned.

Job Qualifications

• 3–5 years of experience in Accounts Receivable or Collections; prior supervisory experience preferred.

• Strong leadership, organizational, analytical, and problem-solving abilities with exceptional attention to detail.

• Excellent verbal and written communication skills.

• Advanced proficiency in Microsoft Excel, Word, and PowerPoint.

• Ability to manage multiple priorities and consistently meet A/R processing deadlines.

• Bachelor’s degree in accounting, Finance, or a related field; equivalent work experience may be considered.