Accounts Receivable Supervisor

Key Responsibilities

• Lead, coach and develop a high-performing Credit & Collections team in a fast-paced, deadline-driven environment
• Promote accountability, performance management and continuous improvement across the collections function
• Provide ongoing mentorship, training and professional development opportunities to support team growth
• Promote workflow optimization and continuous improvement across department supported systems
• Drive strategic collections performance through KPI ownership, reporting analytics and process optimization initiatives
• Analyze portfolio performance, aging trends, customer payment behavior, DSO and CEI metrics to identify risks and improvement opportunities
• Support organizational cash flow objectives through effective collections strategies, reporting and operational execution
• Prepare and deliver monthly and quarterly KPI reporting, portfolio analysis and performance insights to leadership
• Serve as the primary escalation point for complex customer disputes and financial risk management
• Collaborate with customers and internal departments to facilitate timely resolution and improve payment outcomes
• Utilize strong negotiation and conflict-resolution skills to drive positive business results while maintaining strong customer relationships

Key Skills

• Strong negotiation and conflict-resolution abilities
• Ability to make informed and timely decisions
• Problem Solving & Dispute Resolution
• Credit Risk Analysis & Credit Limit Evaluation
• Strong understanding of Credit & Collections management
• Strong proficiency in Excel and Financial/Accounting systems
• Solid decision-making skills
• Excellent analytical, organizational, and communication skills with the ability to manage multiple priorities
• Top of Form Familiarity with construction liens and bond processes
• Experience with supplier, distribution, manufacturing or wholesale business operations is a plus

Qualifications

• Postsecondary degree in finance, business or related field
• Minimum of 5 years of experience in Accounts Receivable or Credit Management, with at least 2 years in a supervisory or managerial role