Accounts Receivable Specialist (Collections)

About the role

Raymond West is looking for an assertive Accounts Receivable Specialist to join our team! This role establishes professional working relationships with customers to facilitate timely resolution of past due account balances. Notifies or locates customers with delinquent accounts. Raymond West is committed to providing our customers with end-to-end warehouse solutions. We bring you our industry-leading expertise in lift trucks, racking, conveyor, dock and door, rentals, parts, and service. Our customers trust us to provide the right supply chain solutions and services to keep their business up and running.

Travel Requirement: None. Physical Requirements: The work environment is desk bound; prolonged periods of sitting at a desk and working on a computer. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Occasionally required to climb or balance and stoop, kneel, crouch, or crawl. Occasionally required to lift and/or move up to 25 pounds.

Responsibilities

• Contact customers by telephone or e-mail and determine the reason for past due payment
• Work from Billtrust platform to reduce past due balances
• Review Billtrust to ascertain the status of collections and outstanding balances
• Record information about the financial status of customers and status of collection efforts
• Review the status of delinquent accounts and initiates collection action by contacting each account according to due date
• Communicate immediately any credit risks or bad debt information to manager upon discovery
• Ensure unapplied credits are identified on a timely basis and are cleared against outstanding receivable balances as deemed appropriate by customer
• Record information about financial status of customers and status of collection efforts
• Initiates appropriate follow-up action on mail returned as undeliverable
• Participate in Account Past Due Meetings and report status of all delinquent accounts assigned
• Process Credit Card transactions
• Perform other specific duties and projects as assigned by Manager
• Make customers follow up calls and create a schedule to follow up on past due accounts as designated by the Billtrust platform
• Send customer required statements to customers and maintain account status
• Responsible for working through