Accounts Receivable Representative Associate

The University of West Georgia (UWG), a leading residential, doctoral comprehensive university, offers a broad undergraduate and graduate curriculum based on a liberal arts foundation. Located on a picturesque 645-acre campus approximately 40 miles west of Atlanta, UWG serves over 16,000 students across more than 100 programs. The university is committed to advancing innovative academic programs and a student-centered business model, contributing to the social, cultural, and economic development of the region.

About the role

The Accounts Receivable Representative provides operational support for student accounts and receivable functions within the Office of Student Accounts & Billing Services. This position is responsible for processing and reconciling payments, managing scholarship-related transactions, coordinating departmental and auxiliary receivables, preparing financial reports, and delivering exceptional customer service to students, families, faculty, staff, and external partners.

Responsibilities

• Serve as a primary resource for students, families, faculty, staff, and external partners regarding student account questions, billing, tuition, fees, payment options, deadlines, refunds, and university policies. Research and resolve account inquiries while delivering exceptional customer service and support. Maintain confidentiality of student records and ensure compliance with FERPA and institutional policies.
• Process and monitor accounts receivable transactions to ensure accurate and timely recording of financial activity. Coordinate the review, tracking, and reporting of Dine West catering invoices and other assigned receivables. Research, reconcile, and resolve account discrepancies and outstanding balances. Prepare documentation for journal entries and support financial record maintenance in accordance with university procedures.
• Process private scholarship payments and ensure accurate application to student accounts. Prepare and submit scholarship invoices and supporting documentation to the UWG Foundation. Support University Payment Window operations, including payment processing, departmental deposits, and change requests. Perform cashiering and reconciliation activities in accordance with university cash-handling policies and provide backup coverage as needed.
• Generate and maintain recurring and ad hoc reports related to receivables, scholarships, payments, and other departmental activities. Maintain tracking tools, spreadsheets, and reconciliations to support operational effectiveness. Assist with audits, special projects, process improvements, and departmental initiatives. Identify opportunities to enhance efficiency, accuracy, and the overall student customer experience.

Requirements

• High School Diploma or GED.
• Two years of experience in accounts receivable, billing, cashiering, customer account services, student financial services, or other business-related function in any regulated environment allowing transferrable skills.

Qualifications

• Preferred Educational Qualifications: Bachelor's Degree from an accredited institution in Accounting, Finance, Business Administration, or related field.
• Preferred Experience: Experience working in higher education student accounts, bursar, cashiering, accounts receivable, financial aid, or student financial services operations. Knowledge of FERPA regulations. Experience with financial reporting, reconciliations, and payment processing. Experience using an ERP or student information systems.

Skills

• Ability to organize and prioritize multiple responsibilities in a deadline-driven environment. Maintain a high degree of accuracy and attention to detail.
• Interpret and explain policies and procedures to diverse audiences. Manage confidential information responsibly.
• Work independently and collaboratively in a fast-paced environment. Identify opportunities for process improvements and operational efficiencies.
• Strong analytical and problem-solving skills. Advanced customer service and relationship management skills.
• Effective written and verbal communication. Proficiency with Microsoft Excel, including formulas, pivot tables, and data analysis tools.
• Knowledge of principles of accounts receivable, billing, payment processing, and cash management. Customer service best practices. FERPA and confidentiality requirements. Financial recordkeeping and reconciliation procedures.

Pay

$15.74 - $18.83 hourly. Paid on a bi-weekly basis.

Benefits

UWG offers a comprehensive total rewards package for employees working at least 30 hours per week, including:

• A range of health plans (medical, dental, and vision), wellness programs, and robust retirement options through Georgia Teachers Retirement System (TRS), Optional Retirement Program, and voluntary 403(b) and 457(b) plans.
• 13 paid holidays and paid time off accruals.
• Tuition Assistance Program through the University System of Georgia.
• Employee Assistance Program (Acentra) for physical, mental, financial, and social well-being, including personal financial advising with Captrust.
• Exclusive discounts and special offers on entertainment, travel, and other products and services through the Perks at Work program.
• Free access to the university recreation facility, discounted campus dining options, and more.

Schedule

Faculty and staff members are expected to be physically present on campus as needed to support the in-person educational experience and on-campus vitality at the University of West Georgia. Depending upon teaching assignments and student demand, this could include the Carrollton or Newnan campuses.

Location

Our campus is located at 1601 Maple Street, Carrollton, GA 30118. Carrollton, known as "The City of Dreams," offers a blend of city life with a small-town vibe, featuring shopping, restaurants, nightlife, cultural events, and outdoor activities such as an 18-mile paved Greenbelt trail. The city embraces UWG's students, faculty, and staff, providing a supportive and diverse community with highly rated K-12 education systems.