Accounts Receivable Associate

Overview

The Accounts Receivable Associate is responsible for managing and reconciling incoming payments, ensuring accuracy in customer billing, maintaining aging reports, and supporting cash application processes. This role plays a key part in cash application, accurate invoicing, and strong customer and internal team relationships. This role reports to the Controller.

Responsibilities

• Prepare and issue customer invoices in accordance with contracts and company policies.
• Record and reconcile incoming payments, ensuring accurate application to customer accounts.
• Maintain and monitor accounts receivable aging reports and follow up on past-due accounts.
• Investigate and resolve discrepancies related to customer payments, credits, or billing errors.
• Collaborate with sales, operations, and customer service teams to resolve disputes or provide billing support.
• Research and resolve disputes within Stripe.
• Support audit requests and provide documentation as needed.
• Identify opportunities to improve AR processes and contribute to system and workflow enhancements.

Qualifications

• Associate's or Bachelor's degree in Accounting, Finance, or related field preferred.
• 2-4 years of experience in accounts receivable or general accounting required.
• Proven experience in a SaaS (Software as a Service) or subscription-based business model is highly preferred.
• Proven experience in managing a high volume of transactions with strong attention to detail and accuracy in data entry and reconciliation.
• Proficiency with accounting software (NetSuite), Microsoft Excel and Google Sheets. Chargebee would be a plus.
• Ability to multi-task, prioritize, and meet deadlines in a fast-paced environment.
• Understanding of GAAP and basic accounting principles.
• Strong communication and problem-solving skills.

What We Offer

• Competitive salary
• Competitive benefits package including medical, dental, and vision insurance
• Supplemental national holidays, parental, personal, bereavement, and reproductive loss leave plans etc.
• Unlimited PTO
• Retirement plans with 401(k) match
• Opportunities for career growth and professional development
• Vibrant company culture with frequent team-building events
• A collaborative and supportive work environment that values innovation and inclusivity