Accounts Receivable Credit and Collections Specialist - Remote

Job Duties

• Tracking and resolving outstanding payment issues and reporting on monthly collections.
• Providing customer service regarding collection issues, processing customer refunds, reviewing and processing account adjustments, resolving client discrepancies, and short payments.
• Maintaining accounts - handling customer calls, account adjustments, small balance write-offs, customer deductions, customer reconciliations, and processing credit memos.
• Interacting with Cash Application team, Sales Tax Dept, Customer Service, and other internal departments as necessary to effectively reconcile accounts as required.
• Enlisting the efforts of sales and senior management when necessary to accelerate the collection process.
• Maintaining open communication and following up effectively with the sales department regarding customer accounts on a timely basis.
• Managing customers in the credit hold queue.
• Maintaining customer credit files.
• Responding to requests for credit references.
• Recommending changes in the credit policy to senior management.
• Monitoring the credit worthiness of accounts and reviewing with management as required.
• Performing other assigned tasks and ad hoc duties necessary to support the Accounts Receivable Department.
• Engaging in daily huddles, as well as weekly and monthly meetings to discuss and resolve A/R related issues.
• Participating in AR related projects such as Avalara and Bill Trust.

Requirements

• Preferred Qualifications: Not specified.