Accounts Receivable Collections Specialist

About the role

This role supports assigned sales representatives by managing customer accounts receivable follow-up, maintaining communication with accounts payable contacts, and ensuring timely payment of all receivables through consistent weekly outreach.

Responsibilities

• Review accounts receivable aging reports to identify priority accounts requiring follow-up and determine appropriate collection actions.
• Conduct consistent outreach to customer businesses to follow up on outstanding invoices and ensure timely payment.
• Communicate directly with accounts payable contacts regarding open balances, payment status, and invoice-related inquiries.
• Investigate and resolve payment discrepancies, including short payments, missing invoices, and billing issues.
• Cook with delivery drivers regarding cash on delivery payments that are not collected and assist in resolving outstanding balances.
• Support assigned sales representatives by providing updates on collection activity, account status, and any challenges impacting payment.
• Utilize the CRM system to coordinate with sales representatives on accounts that require additional support or involvement.
• Document all collection efforts, customer interactions, and updates within the CRM system to maintain accurate account records.
• Maintain accurate and up-to-date customer account information across all systems.
• Escalate complex or high-risk accounts to the Collections Manager when issues fall outside standard resolution.
• Perform additional duties as assigned by management.

Requirements

• Must have 1-3 years of experience in accounts receivable, collections, or customer account management within a business-to-business environment.
• Must be a self-starter with the ability to work independently.
• Must demonstrate strong interpersonal and collaborative skills.
• Must demonstrate strong time management skills.
• Excellent written and verbal communication skills, in both English and Spanish.
• Strong planning, organizational, and execution skills.
• Able to set goals and meet deadlines.
• Must provide excellent customer service and display a professional attitude to both external and internal customers.
• Must demonstrate ownership of assigned responsibilities and the ability to get the job done correctly and in a timely manner.
• Possess a proactive and positive team approach to problem resolution.
• Able to establish strong working relationships with co-workers and management.
• Ability to apply common sense understanding to carry out instructions furnished in written and oral form.

Qualifications

• High school diploma or equivalent.
• Proficiency in Microsoft Office Suite.

Benefits

• Medical, Dental, and Vision insurance partially sponsored by the company.
• Company-sponsored Life Insurance and Short-term disability coverage.
• 401K program with company matching.
• Paid Holidays.
• PTO and Vacation.
• Weekly discretionary bonus – based on productivity.

Pay

The salary range for this position is $30,000 - $40,000 annually.

Schedule

This is a 100% on-site position.