Accounts Receivable Specialist

Key Responsibilities

• Process and accurately post customer payments and cash receipts in the EBS accounting system.
• Manage an assigned portfolio of customer accounts and outstanding receivables, ensuring timely payment of equipment, parts, rental, and service invoices.
• Monitor aging and delinquent accounts and proactively contact customers by phone and email to resolve past-due balances.
• Research and resolve billing discrepancies, payment issues, and customer account disputes.
• Process credits, adjustments, refunds, and account reconciliations as needed.
• Identify and apply unapplied cash and credits to outstanding customer balances.
• Communicate credit risks, collection concerns, and potential bad debt to management.
• Maintain detailed and accurate customer account notes, payment activity, and collection records.
• Set up new customers in EBS and Billtrust, including ship-to locations, tax status, customer questionnaires, and portal registrations.
• Partner with Sales and Service Coordination to ensure accurate invoicing and resolve billing issues promptly.
• Respond to customer inquiries and provide professional, solutions-focused service.
• Provide backup phone coverage, directing customer calls to the appropriate departments.
• Maintain organized AR documentation, correspondence, and account records.

Pay

$25–$30 per hour

Benefits

• Eligibility for discretionary bonuses
• Medical, dental, and vision benefits
• 401(k) retirement plan