Accounts Receivable Collections Analyst

About the role

The Collections Analyst manages the accounts receivable (AR) process, focusing on reducing past-due balances, improving cash flow, and maintaining positive customer relationships while adhering to company credit and collection policies. This role requires strong time-management skills, attention to detail, conflict-resolution abilities, and the capacity to manage multiple priorities in a deadline-driven environment. The Collections Analyst works closely with Sales, Customer Service, and Accounting teams to resolve payment issues and achieve departmental collection goals.

Responsibilities

• Manage a high volume and diverse customer portfolio to ensure timely collections.
• Maintain professional relationships while addressing payment inquiries and collection matters.
• Review AR aging reports to identify delinquent accounts, ensure compliance with established credit terms, and take appropriate collection actions.
• Conduct collection calls, send collection correspondence, negotiate payment arrangements, and submit claim disputes to facilitate timely payment.
• Investigate and assist in resolving billing discrepancies, deduction claims, short payments, potential missing credits, and other account-related issues.
• Process and/or monitor weekly, monthly, quarterly, and yearly invoices for numerous customers via Electronic Data Interchange (EDI) as necessary.
• Accurately document all customer communications, collection activities, payment commitments, and account updates within the ERP system.
• Collaborate with the Sales Department to ensure AR activities comply with established protocol.
• Provide reporting to the Collections Supervisor and assist with year-end audits.
• Identify opportunities to improve collection processes and account management practices.
• Perform other duties as assigned by the Collections Supervisor.

Requirements

• Associate’s Degree or equivalent.
• At least two years of relevant accounts receivable or accounting experience.
• A sense of urgency in meeting critical and time-sensitive deadlines.
• Excellent working knowledge of Microsoft Office products, especially Excel, Word, and Outlook. Experience with Business Dynamics is a plus.
• Strong interpersonal skills to function effectively within the accounting team.

A combination of the above qualifications will also be considered.