Collection Account Analyst

About the role

The Parts and Service Financing team is the industry leader in delivering innovative, flexible solutions to meet the ever-changing complexities of truck fleet procurement requirements. Our proprietary technology connects seamlessly to customer procurement systems, enabling parts and service availability at participating Volvo, Mack, and Volvo Construction Equipment dealerships nationwide. For our construction equipment customers, we offer tools to streamline their purchase and payment activities. This role plays a key contribution to the success of Volvo Financial Services US (VFS), part of the worldwide AB Volvo Group.

Responsibilities

• Work directly with customers who have delinquent invoices to understand what is past due and why, guiding them through resolution so invoices can be cleared and accounts restored to good standing.
• Proactively identify high risk exposure, implement loss mitigation plans, recommend and execute default remedies when appropriate, and engage dealers to assist with collections as needed.
• Prepare and manage all customer correspondence throughout the delinquency period in line with regulatory requirements and help educate customers on how to effectively use our program and online customer/dealer portal.
• Collaborate with colleagues and dealer partners to resolve customer issues in a daily, on-site office environment.

Requirements

• Bachelor's degree in Business Administration, Finance, Accounting, or a related field.
• 2+ years of Accounts Receivables or collections experience (early and late stage) in commercial banking, commercial credit cards, or financial services.
• Strong problem-solving and research skills to get to the root cause of delinquent invoices and discrepancies.
• Comfortable making discretionary decisions about collection strategies and support needed on each account.
• Working knowledge of collections regulations and sound business judgment.
• Solid attention to detail and the ability to thrive in a fast-paced, demanding environment while managing multiple priorities.
• Strong written, verbal, and interpersonal skills.
• Intermediate level in Microsoft Office 365 (MS Teams, Word, PowerPoint, Excel – including Pivot Tables, VLOOKUP and data comparisons).
• Familiarity with Great Plains and Salesforce is a plus.

Qualifications

• Adaptable, flexible mindset with strong organizational skills and a genuine commitment to helping customers and dealers navigate company processes, systems, and tools.

Skills

• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in collections regulations and business judgment.
• Knowledge of Microsoft Office 365 and relevant software.

Benefits

Competitive medical, dental, and vision insurance. Generous paid time off. Competitive matching retirement savings plans. A focus on professional and personal development through Volvo Group University. Programs designed to make today’s challenging reality of combining work and personal life easier.

Pay

$54,000.00 - $63,000.00 annually, with final salary offered determined by several factors including, but not limited to, geographic location, work-related knowledge, certifications, skills, education, and experience.

Schedule

On-site, collaborative office environment.