Accounts Receivable Collection Analyst

Position Summary

Essential Duties

• Collects delinquent receivables for assigned territories.
• Maintains positive customer relationships by providing customer service via email and phone.
• Monitors and investigates customer accounts to identify outstanding debts.
• Setstle and process payments, discounts, negotiated/compromised settlements, including possible refunds.
• Identifies and resolves customer issues, sending discrepancy notices as necessary.
• Ensures the appropriate sales department coworkers are updated on issues delaying order approval.
• Maintains collection activity files and establishes credit files based on financial information.
• Evaluates and approves or denies credit limits within policy guidelines.
• Verifies payment terms, funding sources, and ensures proper documentation.
• Initiates order investigations that have been approved.
• Responds to customer service calls regarding billing errors, refund requests, and tax exemption status.
• Prepares monthly reports on receivable issues for management.

Education/Experience Required

• High School diploma
• B/C experience in Microsoft 360
• Associate's or Bachelor's degree preferred
• One year related experience

Competencies

• Knowledge of Microsoft, Excel & Word
• Knowledge of billing procedures and collection techniques
• Familiarity with laws related to debt collection and FDCPA (Fair Debt Collections Practices)
• Excellent oral and written communication skills and strong customer service skills
• Negotiation and problem-solving skills

Physical Demands And Work Environment

• Remote work
• Long periods of sitting and looking at a computer