Accounts Receivable Analyst

Key Responsibilities

• Prepare, review, and process customer invoices in accordance with contract terms, customer requirements, and company billing procedures.
• Work with operations and project management teams to obtain the necessary billing support, including job documentation, backup, purchase orders, change orders, quantities, lien waivers, or other customer-required information.
• Review customer accounts to ensure invoices are accurate, complete, and submitted timely.
• Aid in customer portals, invoice uploads, and compliance documentation required for payment processing.
• Apply customer payments accurately and timely to the appropriate customer accounts and invoices.
• Research and resolve unapplied cash, short payments, overpayments, duplicate payments, and payment discrepancies.
• Cook with treasury and accounting teams to ensure daily cash receipts are properly recorded and reconciled.
• Maintain an eye on aging reports and follow up on past due balances.
• Communicate with customers regarding payment status, missing remittance details, disputed invoices, and collection matters.
• Partner with operations, project managers, and regional teams to resolve billing disputes or payment delays.
• Escalate significant collection issues or high-risk receivables to management.
• Reconcile customer accounts and research differences between customer records and company records.
• Prepare AR aging reports, collection status updates, and customer account summaries.
• Support management with ad hoc AR analysis, KPI reporting, and cash collection forecasting.
• Identify opportunities to improve billing accuracy, cash application timing, customer follow-up, and AR reporting.
• Maintain organized records of customer correspondence, billing documentation, payment support, and collection activity.
• Ensure compliance with company policies, internal controls, customer requirements, and accounting procedures.

Requirements

• A high school diploma or equivalent required; an associate's or bachelor's degree in accounting, finance, or business preferred.
• 2+ years of experience in accounts receivable, billing, collections, cash application, or general accounting.
• Strong Microsoft Excel skills.
• Ability to research and resolve account discrepancies.
• Strong attention to detail and accuracy.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and meet deadlines.
• A professional customer service approach when dealing with internal and external stakeholders.

Preferred Experience

• Experience in the construction, infrastructure, services, or project-based industry.
• Experience with retainage, progress billing, AIA-style billing, customer portals, or job-cost accounting.
• Experience with NetSuite or similar ERP system.
• Understanding of AR aging, cash application, account reconciliations, and month-end close procedures.

Key Competencies

• Detail-oriented and highly organized.
• Strong analytical and problem-solving skills.
• Comfortable working in a fast-paced environment.
• Able to follow up consistently and professionally.
• Strong ownership of assigned accounts and responsibilities.
• Able to communicate clearly with customers, project managers, and accounting leadership.
• Team-oriented with a continuous improvement mindset.

Performance Expectations

• Invoices are submitted accurately and timely.
• Cash receipts are applied promptly and correctly.
• Past due balances are actively monitored and followed up on.
• Customer account issues are researched and resolved timely.
• AR aging, unapplied cash, and disputed balances are minimized.
• Month-end close support is completed accurately and on schedule.
• Reporting Structure
• The Accounts Receivable Analyst will report to the Accounting Manager.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• 401k