Accounts Receivable & Collections Analyst

About the role

The Accounts Receivable & Collections Analyst is responsible for managing accounts receivable activities for Home Center customers, with a primary focus on collections, dispute resolution, and customer relationship management. This role ensures timely cash collections, accurate application of payments, and efficient resolution of invoice discrepancies while maintaining strong partnerships with Home Center customers and internal stakeholders.

Responsibilities

• Lead and foster our “people first” culture.
• Manage the end-to-end collections process for assigned Home Center accounts, ensuring timely payment in accordance with customer terms.
• Proactively monitor aging reports and prioritize collection efforts to minimize past-due balances and reduce DSO.
• Communicate regularly with Home Center accounts payable departments regarding outstanding invoices, deductions, and payment status.
• Prepare and execute collection strategies for high-volume, high-value Home Center customers.
• Investigate, analyze, and resolve Home Center deductions and invoice disputes, including pricing differences, shortages, damages, compliance chargebacks, and promotional allowances.
• Partner with internal teams (Sales, Customer Service, Pricing, Logistics, and Supply Chain) to gather documentation and resolve issues efficiently.
• Track disputes through resolution and ensure accurate adjustments, credits, or rebills are processed in a timely manner.
• Identify recurring dispute trends and recommend process improvements to reduce future deductions.
• Ensure accurate application of customer payments, including checks, ACH, wires, and offsets.
• Perform regular account reconciliations to ensure balances are accurate and supported.
• Research unapplied cash, short pays, and overpayments and resolve discrepancies promptly.
• Maintain detailed documentation of collection activity, disputes, and customer correspondence.
• Prepare and review AR aging, deduction, and collection performance reports.
• Provide insights on collection risks, dispute drivers, and account health to management.
• Support month-end close activities related to accounts receivable, including reconciliations and reporting.

Required Skills & Qualifications

• A strong understanding of AR aging, deductions, chargebacks, and payment terms.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication abilities.
• The ability to manage multiple accounts and deadlines simultaneously.
• A detail-oriented approach with strong follow-through.
• A customer-focused attitude while maintaining firm collection discipline.
• Comfortable working in a high-volume, fast-paced environment.

Benefits & Perks

• Time Off: Paid holidays and paid vacation.
• Health, Dental, and Vision Insurance: Various options available.
• 401(k) With Company Match: Matching contributions.
• Tuition Reimbursement: Financial support for education.
• Training and Education: Opportunities for professional development.
• Stock Purchase Program: Discounted stock purchase option.
• Employee Discount Program: Discounts on Trex products.