Accounts Receivable - Cash Posting Manager

About the role

The Cash Application Specialist Manager oversees the cash application team, ensuring timely and accurate posting of payments into the Accounts Receivable (A/R) system. Key responsibilities include managing team performance, resolving payment issues, and collaborating with finance teams.

Responsibilities

• Manage team of Cash Application Specialists
• Support timely and accurate posting of all third-party and patient payments
• Resolve payment posting issues, credit balances, refund requests, and other posting function responsibilities
• Ensure consistent productivity and quality of work in a challenging, fast-paced, and rapidly changing environment
• Escalated point of contact for any issues
• Drive a culture of inclusion and engagement through regular team meetings and 1:1s and team building activities

Qualifications

• Bachelor's degree or equivalent experience
• 5 years of experience in a health care cash posting environment
• Minimum of 3 years management experience
• Proficiency with Microsoft Office Word, Excel, and PowerPoint

Competencies

• Passion: Contagious excitement about the company – sense of urgency
• Commitment to continuous improvement
• Integrity: Commitment, accountability, and dedication to the highest ethical standards
• Collaboration/Teamwork: Inclusion of Team Member regardless of geography, position, and product or service
• Action/Results: High energy, decisive planning, timely execution
• Innovation: Generation of new ideas from original thinking
• Customer Focus: Exceed customer expectations, quality of products, services, and experience always present of mind
• Emotional Intelligence: Recognizes, understands, manages one’s own emotions and is able to influence others

Supervisory Responsibilities

• Directly manage cash application team members
• Conduct performance reviews, provide feedback, and help set professional development goals

Physical Demands

• Frequent repetitive motions that may include wrists, hands and/or fingers, such as keyboard and mouse usage
• Frequent stationary position, often standing or sitting for prolonged periods of time
• Frequent computer use
• Frequent phone and other business machine use
• Occasional lifting required, up to 20 pounds

Benefits

• Medical
• Dental
• 401K with Match