Accounts Receivable Analyst

Job Responsibilities

• Analyze and collect receivable balances for a mid-size portfolio with varying degrees of complexity.
• Identifying, validating, and resolving customer balances and deductions for timely resolution.
• Obtaining payment/resolution on accounts to maximize cash flow.
• Managing assigned portfolio(s) using an analytical approach that is systemized and sustainable.
• Adhering to department workflow standards, maximizing utilization of receivables management software/collection tools, and organizing applicable documentation necessary to collect payment.
• Identifying and facilitating resolution with customer and other company departments providing guidance on complex issues for problem resolution, including short-pays, credits, and fully open invoices, as well as in Electronic Data Interchange (EDI) transmissions, missing invoices/documentation, rate and accessorial disputes.
• Communicating effectively to internal and external customers, leadership team, and coworkers to maximize productivity, issue resolution and effectiveness.
• Escalating issues to leadership team, sales or credit when facilitation towards resolution is needed.
• Professionally handling incoming calls from customers including returning calls and expediting requests in a timely manner.
• Responding timely and appropriately to internal and external customer emails.
• Maintaining current contact information and customer specific instructions for accounts in portfolio and promoting invoice delivery and payment methods advantageous to the Company.
• Building effective working relationships with key customer contacts - both internal and external and continuously working to improve A/R processes through technology or quality improvements.
• Proactively working to assist others in achieving the organization's objectives.

Qualifications

• 2+ years' of commercial collections or commensurate office experience required.
• Must possess good communication skills.
• Must be able to work on multiple tasks and deadlines.
• Must be able to work in a fast-paced environment.
• Must be self-motivated.
• Must be able to work in a team environment.
• Possess strong excel skills.
• A High School Diploma or equivalent required.
• A Bachelor’s degree preferred.

What We Offer

• Benefits Package includes 401k, Medical, Dental, Vision, Disability, Supplemental and Life Insurance as well as pet insurance.
• Employee Stock Purchase plan, paid training, wellness programs, Flexible Spending Account, Tuition Assistance Programs (subject to change), Military Leave, and discounts with our vendors.
• Volunteer opportunities to support our local communities.
• Training, Development & Growth Opportunities.
• Diversity, Equity and Inclusion.