Accounting Clerk

Key Responsibilities

• Lead and support customer support and field service teams
• Oversee daily operations and team performance
• Train, coach, and develop team members
• Monitor customer feedback and identify improvements
• Cook up field service scheduling and logistics
• Ensure compliance with site and travel requirements
• Partner with internal teams to support customer needs
• Improve processes to drive efficiency and satisfaction
• Manage CRM activity and reporting
• Resolve customer issues, including warranty support
• Maintain accurate service documentation
• Oversee third-party service support as needed
• Support annual and long-term planning

Qualifications

• 3–5 years of leadership experience in customer-facing technical support
• Experience in technical service, field service, or similar environments
• Strong leadership, communication, and organizational skills
• Experience improving team performance and customer satisfaction
• Able to coach and develop team members
• Strong problem-solving and decision-making skills
• Able to analyze data and identify trends
• Self-motivated and adaptable in a fast-paced environment
• Able to manage priorities
• Proficient in Microsoft Office; CRM experience (Salesforce a plus)

Pay

Competitive salary based on experience and qualifications.

Schedule

Full-time position.

Benefits

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.com/benefits for more information.