Account Supervisor

About the role

The Account Supervisor interacts with clients and internal partners as both an effective project steward and partner to clarify and develop project objectives, identify challenges, and guide strategy and metrics development. As such, the Account Supervisor should demonstrate an understanding of the client’s business (objectives, risks, and strategies) and its marketing goals, applying them to guidance for projects and to identify incremental growth opportunities.

Responsibilities

• Work effectively with a variety of internal disciplines and teams.
• Detail-oriented with strong interpersonal, organizational, and presentation skills.
• Think and operate with strategic orientation and task/project management.
• Lead cross-functional teams and navigate cross-agency collaboration.
• Help mentor and support career development of junior team members.
• Ensuring operational excellence on the accounts and projects managed.
• Lead execution of projects and inform supervisor/director on status.
• Serves as day-to-day client contact, with supervision from manager, as needed.
• Leads team in execution of project deliverables.
• Maintains and grows knowledge of client’s business, competition, and industry.
• Led team understanding of client’s business goals/objectives relative to projects.
• Identifies new and inventive ways to contribute to and grow client business including thought leadership around areas of interest and new opportunities.
• Participates in key client meetings including status meetings, briefings, legal reviews, cross-agency partner meetings, creative and strategy presentations.
• Financial management responsibilities include reviewing project estimates, SOWs, projections, and billing for brands managed, review monthly billing spreadsheets with clients.

Requirements

• 5+ years account management experience in advertising or marketing communications, ideally at a creative/digital agency with a focus on digital, social, content and video.
• Knowledge of digital and social content creation and requirements for different channels.
• Exposure to large-scale projects with multiple workstreams and diverse teams is a plus.
• Comfortable leading some team, cross-functional or client meetings; ability to tailor communications based on audience and level.
• Self-confident, flexible yet takes and defends positions.
• Ability to present ideas and strategies to senior level clients.

Qualifications

• Open and collaborative | Our team is close-knit and supportive and we’re working with a lot of unknowns – you must be comfortable with changing environments and be a champion within the team.
• Optimistic and resilient | Dig in and figure out how to work around problems. Yes, and why not posture.
• Takes care of self and team.
• Balance needed to maintain stamina and positivity.
• Ego-less | We all wear the hats that need wearing, it’s a mentality that makes the team successful.
• Active book reader, or listener, is a plus.

What You’ll Need

• Passionate, driven people | We champion a culture of people that do extraordinary work.
• Consciously cultivated culture | We aim to embody the behaviors to build an inclusive community that is in it together, bringing both positivity and active listening into the workplace as we simultaneously strive to empower creative bravery.
• Competitive benefits| What we offer full time hires ranges from the full spectrum of group health coverage options (medical, dental, vision) to a generous 401k match (100% dollar-for-dollar match, up to 5% of salary contribution), and a variety of paid time off offerings that reflect our investment in all aspects of your overall life balance and wellness.
• Growth-minded opportunities| We aim to nurture a culture of real-time feedback, growth-oriented mindset, and plenty of training opportunities through VML and WPP, so you can continue to grow personally and professionally.

What We Offer

• $70,000—$105,000 USD base salary range.
• Passionate, driven people | We champion a culture of people that do extraordinary work.
• Consciously cultivated culture | We aim to embody the behaviors to build an inclusive community that is in it together, bringing both positivity and active listening into the workplace as we simultaneously strive to empower creative bravery.
• Competitive benefits| What we offer full time hires ranges from the full spectrum of group health coverage options (medical, dental, vision) to a generous 401k match (100% dollar-for-dollar match, up to 5% of salary contribution), and a variety of paid time off offerings that reflect our investment in all aspects of your overall life balance and wellness.
• Growth-minded opportunities| We aim to nurture a culture of real-time feedback, growth-oriented mindset, and plenty of training opportunities through VML and WPP, so you can continue to grow personally and professionally.